Product Support Analyst I

2 tygodni temu


Kraków, Lesser Poland Sabre Pełny etat

Sabre is a technology company that powers the global travel industry. Our team is at the center of this ecosystem, shaping the future by offering innovative advancements that pave the way for a more connected and seamless travel experience.

We are seeking a highly skilled Product Support Analyst I to join our team. As a Product Support Analyst I, you will assist travel agencies with the analysis, recreation, and resolution of complex problems, follow up on incoming cases, and provide technical support through various communication channels.

Key Responsibilities:

  • Provide technical support to travel agencies through phone, email, and chat
  • Analyze and identify key problems and make decisions to solve issues
  • Work closely with internal teams to ensure prompt resolution of issues
  • Provide excellent customer service and build long-lasting relationships with customers

Requirements:

  • Professional fluency in written and spoken English
  • Professional fluency in written and spoken French
  • Spanish, Italian, or German language skills are a plus
  • Ability to analyze and identify key problems and make decisions to solve issues
  • Excellent interpersonal and teamwork skills

Benefits:

  • Paid time off
  • Year-End-Break: enjoy additional fully paid days off during the last week of the year
  • Floating Holidays: use additional up to 2 days of paid time-off benefit
  • Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child

Why Sabre?

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about the travel industry, we encourage you to apply for this exciting opportunity.



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