Product Support Supervisor

1 miesiąc temu

Kraków, Lesser Poland Sabre Pełny etat

Job Summary:

We are seeking an experienced Product Support Supervisor to join our team at Sabre. As a Product Support Supervisor, you will lead a team of multidisciplinary analysts and specialists who provide 24/7 support to Travel Agency customers using Sabre solutions in a high-availability environment.

Key Responsibilities:

  • Manage a team of analysts and specialists who provide Level 1 support for Sabre Red 360 and supporting applications to B2B Travel Agency customers.
  • Coach, develop, and mentor team members in the effective execution of their roles and the ongoing stability of the operation.
  • Ensure solution performance metrics meet pre-defined KPIs.
  • Identify operational trends and behaviors that can lead to appropriate resolution of current issues and mitigation or prevention of future occurrences.
  • Ensure departmental goals, objectives, and KPIs are met.
  • Develop and execute strategic plans for meeting organizational and team objectives.
  • Plan and implement procedures and systems to maximize operational effectiveness and efficiency.
  • Analyze operational demands and determine staff requirements.
  • Apply advanced skills and concepts to oversee large, complex projects.
  • Provide effective direction and communication of goals, initiatives, and performance.
  • Ability to work in a matrixed environment, supporting other organizations as well as multiple global offices.
  • Ability to interface with customers in a variety of settings and situations, ensuring a continued healthy operational and commercial relationship.

Requirements:

  • Prior people management/supervisory experience required.
  • Leadership experience in customer support field preferred.
  • Knowledge of Travel Industry, Global Distribution System, Sabre GDS preferred.
  • Ability to foster and motivate a positive, engaged team environment.
  • Ability to evaluate and coach performance.
  • Ability to lead and direct multiple projects simultaneously.
  • Effective time-management skills and ability to prioritize.
  • Analytical mindset and open to work under pressure with demanding deadlines.
  • Proactive attitude and creative thinking.
  • Advance computer software skills.
  • Excellent verbal and written communication skills in English.
  • Excellent customer service skills.

Benefits:

  • Flexible work arrangement.
  • Paid time off.
  • English and Polish lessons.
  • Professional development opportunities.
  • Certification and tuition reimbursement.
  • Access to Innovation Lab.
  • Attractive referral bonus.

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