Technical Support Specialist
1 miesiąc temu
Sabre is a technology company that powers the global travel industry, leveraging next-generation technology to create innovative solutions that take on big opportunities and solve complex challenges in travel. Positioned at the center of the travel industry, we shape the future by offering advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
We are seeking a skilled Product Support Analyst to assist travel agencies with analysis, recreation, and resolution of simple to high complexity problems. As a Frontline Support for customers hosted in the Sabre reservations system, you will provide technical support through different communication channels using advanced software and diagnostic tools, and recommend best business practices to customers on application usability and system maintenance.
Key responsibilities will include acting as a liaison between different internal teams to ensure prompt resolution is achieved while working in a high-speed multitasking environment, showing a high sense of urgency for sensitive issues, and ensuring the right level of communication is maintained with internal and external teams according to defined KPI goals.
The ideal candidate will have professional fluency in written and spoken English, with professional fluency in written and spoken Italian, and Spanish, German or French language a huge plus. Additionally, they will have excellent interpersonal and teamwork skills, ability to analyze and identify key problems and make decisions to solve issues, and very good computer skills, including knowledge of Microsoft Windows OS and MAC OS.
We offer a comprehensive benefits package, including paid time off, year-end break, floating holidays, paid parental leave, paid volunteer time, and more. Our employees also have access to English & Polish lessons, professional development opportunities, certification and tuition reimbursement, and our communities, including Google Developers Group, Innovation Lab Community, Women in Technology, SOLVET and many more.
At Sabre, we value our employees and provide a supportive and inclusive work environment. We are committed to helping our employees grow and develop in their careers, and we offer a range of benefits and programs to support their well-being and success.
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