Global People Services Representative
4 tygodni temu
The People Services Contact Centre plays a crucial role in supporting employees and managers, including HR COEs and HRBPs. This team ensures compliance with legal and regulatory requirements for the countries and regions it supports.
This is the primary point of contact for People Services, responsible for establishing and preserving strong relationships with colleagues and managers, providing accurate and timely customer service, resolving HR transactions and administration, and meeting agreed service levels.
Key Responsibilities Include:
- Handling high-volume queries related to rewards, benefits, payroll, onboarding, offboarding, and other People Service-related issues from the first point of contact
- Gathering all required information at the first point of contact to ensure that colleague queries can be resolved at the earliest opportunity with minimal handoffs
- Using process knowledge to support and educate colleagues on portal navigation and other People Services tools to reduce re-occurrence of queries in the future
- Ensuring service level agreements are met and providing end-to-end customer support resulting in high levels of customer satisfaction
- Participating as appropriate in the delivery of Core Services initiatives and activities
- Taking part in continuous improvement activities to maintain and improve performance of the team, and the experience of colleagues and managers using the service
- Advising on HR policy, such as Paternity, Maternity, Shared Parental Leave, and Flexible Working applications, Absence, and Payroll
- Bachelor's degree in Human Resources, Business Administration, or a related field
- Minimum of one year of experience in HR administration in the DACH region
- A proactive and inclusive approach to delivering under pressure
- Strong organisation skills, with a sharp focus on detail
- Ability to multi-task, deal with competing priorities, and self-manage workloads
- Experience of HR systems and case management processes is a plus
- Excellent verbal and written communication skills in Polish (fluent) and English (B2), German (B2) is extra value
- Contract of Employment
- Private health care and sports card
- A budget for ordering lunches
- Extra allowance for home office equipment
- Hybrid working model (3 days in the office, 2 days of home office) to maintain a healthy work-life balance
- Strong focus on your personal development (Workshops, trainings)
- A brand new and energy-efficient office in the heart of Wroclaw
We estimate the salary range for this role to be between €45,000 - €55,000 per annum, depending on qualifications and experience.
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