Application Support Specialist
4 tygodni temu
The Application Support Specialist will be part of a dynamic team responsible for ensuring the smooth operation of applications for PAYBACK Italy, Mexico, Austria, and Poland.
Your Responsibilities:
- Provide 2nd level operation support, working closely with development teams to maintain a DevOps culture and SRE environment.
- Interface with external service providers, partners, business partners, and sponsors to ensure consistent service delivery across the platform.
- Manage incidents, problems, and changes, utilizing automated tools to analyze performance issues and incidents.
- Monitor and troubleshoot using automated tools to analyze performance issues and incidents.
- Work with web (Apache/Tomcat), application servers (Weblogic), and Oracle in the backend using Linux platform.
- Support automated deployments and detect production issues using proactive alerts and visualizing server health.
- Be prepared to work in an ON CALL model.
Your Profile:
- 3 years of operations experience in application support teams, with a focus on monitoring, incident, problem, and change management procedures following ITL processes.
- 2nd level operation experience, supporting/troubleshooting web (Apache/Tomcat), application servers (Weblogic), Oracle as database, understanding of XML, JSON, Web Services technologies.
- Solid knowledge of Linux systems with scripting skills, e.g., Python, Bash.
- Experience with alerting and monitoring tools.
- Strong ability to communicate clearly with Business Partners, Leadership, non-technical end-users, Technical SMEs, and vendors.
What We Offer:
- Employment contract with stable employment.
- Benefits, including a corporate incentive program, sport card, private medical care.
- Hybrid work model, working 2 days a week from the office and 3 days a week from home.
- Flexible working hours, starting between 8 and 10.
- Opportunity to work 100% remotely, including from European countries for 10 days a year.
- Training to develop hard and soft skills.
- No rigid dress code rules, sneakers are welcome.
- Friendly atmosphere at work, with open communication as a priority.
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