Technical Helpdesk Assistant

4 dni temu


Warszawa, Mazovia, Polska TransPerfect Pełny etat

We seek a detail-oriented individual to join our Warsaw office as a Help Desk / IT Support Desktop Specialist.

This position is designed for individuals with 0 to 2 years of experience, offering exposure to an enterprise-computing environment.

The qualified candidate should possess strong technical troubleshooting skills and excellent non-technical communication skills, both written and oral.

Responsibilities include:

Key Tasks:
  • Installation and support of PC and some Apple hardware and software, including peripheral devices.
  • Receipt and response to incoming calls and emails regarding workstation and peripheral performance and use requests.
  • On-site analysis, diagnosis, and resolution of workstation and peripheral problems, recommending corrective hardware and software solutions.
  • Compliance with procedures for logging, reporting, and monitoring help desk requests.
  • Creation of a high level of user satisfaction through timely follow-up, strong technical skills, and good customer communication.

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