Aktualne oferty pracy związane z European FBA Customer Returns Coordinator - Warszawa, Mazovia - Amazon
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Warszawa, Mazovia, Polska Amazon Pełny etatAs a Program Operations Manager for EU FBA Customer Returns, you will play a critical role in driving Cost of Customer Returns for Amazon and Sellers. Your primary objective will be to eliminate Seller painpoints related to customer returns by identifying and implementing scalable solutions.The ideal candidate will have strong analytical abilities,...
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European FBA Customer Returns Coordinator
1 tydzień temu
We are seeking a creative and dynamic Program Operations Manager to join our EU FBA Defect reduction team.
The successful candidate will be responsible for driving Cost of Customer Returns for Amazon and Sellers, eliminating Sellers' pain points related to customer returns.
This role requires strong analytical abilities, relationship-building skills, and superb project management capabilities.
The ideal candidate must be able to work independently, be comfortable with ambiguity, and influence internal/external partners at all levels of the organization.
Key Responsibilities- Establish E2E knowledge of FBA Customer Returns and major drivers of costs due to items not returned after being refunded to customers.
- Identify and lead scalable solutions to reduce Customer returns.
- Develop weekly/monthly/quarterly mechanisms to drive visibility on defect reduction initiatives and performance.
- Work with Ops and Tech teams to develop processes and products to identify and reduce defects.
