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CX Quality Expert
1 miesiąc temu
About the Role
The Customer Experience Quality Specialist will be responsible for defining and executing training strategy for CX across Allegro Mall Group. This includes developing CX training and knowledge sharing standards across Allegro markets, defining and developing training tools to support growing scale and international scope of CX operations, ensuring an effective soft skill trainings to support competence development for all CX roles, and defining competence development indicators, their monitoring and reporting structure, including quality and cost perspective.
What We Offer
- Hybrid work model with well-located offices and excellent work tools
- A rich package of non-wage benefits in the cafeteria system
- English classes paid for by us and focused on the specifics of your work
- Working in a team whose support you can always count on
- Team tourism, training budget, and internal MindUp platform
Requirements
- Experience in managing a team of trainers
- Knowledge of modern methods of staff development and designing development programs
- Ability to communicate in English fluently
- Cooperative and able to engage others
- Adaptability in a changing environment and openness to change
