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Application Support Engineer
4 tygodni temu
This role is about successfully supporting internal applications and services.
The successful candidate will be able to provide a wide range of services from on-boarding to creating informational posts, and everything in between.
Key Responsibilities:- Work cross-functionally with customers and partners to address complex questions and drive incidents to resolution.
- Troubleshoot, isolate, and resolve monitoring and alerting issues, specifically Prometheus and Alert Manager.
- Troubleshoot, isolate, and resolve complex Linux and networking-related issues.
- Analyze and categorize customer interaction trends to provide accurate feedback to Engineering and SRE organizations.
- Build knowledge base articles and participate in post-mortem reviews.
- Several years of experience in supporting scalable applications and web services.
- Hands-on experience with open-source technologies such as Kubernetes, Prometheus, Alert Manager.
- Strong understanding of the Linux operating system and infrastructure observability principles.
- Good understanding of the TCP/IP suite of networking protocols.
- Sharing the costs of sports activities.
- Private medical care.
- Sharing the costs of foreign language classes.
- Sharing the costs of professional training & courses.
$80,000 - $110,000 per year.