Distinguished Customer Service Expert with French Language Proficiency
2 tygodni temu
Vesuvius Pro is a renowned leader in molten metal flow engineering and technology, serving process industries that operate in challenging high temperature conditions.
With over a century of history, our company has grown to become a world leader in the production of refractory materials, boasting an unparalleled reputation for excellence.
Salary and BenefitsWe offer a competitive salary range of 45,000 to 65,000 EUR per annum, commensurate with experience, plus attractive benefits including private medical health care, lunch card, holiday allowance, internal referral program, and international work environment.
Job DescriptionThis dynamic role involves overseeing the end-to-end customer service process for clients within the Benelux market. As a key member of our team, you will be responsible for ensuring that customer needs are met in a timely manner and in compliance with company guidelines and policies.
You will collaborate closely with Sales, SCC Finance departments, Logistics, Product Managers, and Production to find innovative solutions and meet customers' expectations.
- Create customer orders/contracts/offers & schedules in Vesuvius' ERP systems and coordinate documentation flow.
- Provide post-sales support via handling of customer communication regarding status of orders and delivery dates, as well as responsibility for some invoicing and payment elements.
- Coordinate customized orders and special shipping requests from customers and Sales.
- Daily cooperation with external suppliers to ensure material and product availability for Vesuvius customers.
- Serve as the first point of reference for customer complaints and enquiries, leveraging knowledge of basic VAT Determination Rules and Incoterms.
To excel in this position, you will require:
- A minimum of 1 year of experience in a similar role (Order Management/Customer Service).
- A Bachelor's degree or equivalent.
- Strong knowledge of English (min. B2).
- Fluency in French (min. B2), with Polish language skills being a desirable asset.
- Proficiency in SAP system knowledge and Excel (intermediate level).
- Excellent communication and interpersonal skills, with a solid customer service mindset.
In addition to the above benefits, we offer a creative atmosphere, great people, and opportunities for professional growth and development.
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