Customer Service Representative with a Focus on French Language Support
3 tygodni temu
Description
What you'll be doing:
- Deliver exceptional customer service by providing insightful advice and support at every touch point in the customer journey.
- Encourage customers to engage with our products and services, fostering a customer-centric approach.
- Collaborate with various contact points, demonstrating strong organization and communication skills.
- Drive a customer-centric approach and deliver a unique customer experience from orientation through to handover and repurchase.
- Act as the main point of contact for customers across digital and physical touchpoints through different channels.
- Create a premium and caring relationship with prospects and customers, ensuring long-term relationships.
- Document customer updates and interactions through their journey using CRM platform to ensure up-to-date clean data capture.
- Work with your team and stakeholders to continuously improve internal processes, deliverables, and experiences.
- Stay up-to-date with customer & market trends and anticipate customer expectations.
Skills you need to succeed:
- C2 proficiency in French.
- C1 proficiency in English.
- Experience in handling calls and communicating effectively via email and chat (or experience in a customer-focused environment).
- Team player and goal-oriented.
- Strong prioritizing and planning skills.
- Demonstrate a good standard of literacy and numeracy.
- Empathetic, high communication skills and determination to succeed within a customer service environment.
- Availability to work Monday – Friday 8:30 am – 5:30 pm.
- Availability to travel to Netherlands as a part of the training during first weeks of work.
What's in it for you:
- Mental health helpline and Employee Assistance Program – psychological, psychotherapeutic, and coaching support for you and your family.
- An extra day off for voluntary activities close to your heart.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Opportunity to become one of the Internal Trainers.
- A multinational environment with strong ties to UK business culture.
- LuxMed medical healthcare and Generali group insurance.
- Multisport Plus / Classic or MultiKafeteria benefit systems.
- A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day).
About Capita:
- Capita is a consulting, transformation and digital services business.
- We help millions of people every day by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens.
- We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler.
Why Capita?
- We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
- We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
Location: Krakow, Poland
Time Type: Full-time
Contract Type: Fixed Term (Fixed Term)
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