Customer Support Representative Polish/English and German Specialist

1 dzień temu


Wrocław, Województwo dolnośląskie, Polska OVHcloud Pełny etat

Are you ready to take on a new challenge in customer support?


As a Customer Support Representative for OVHcloud


you will be the first point of contact for customers from different countries worldwide.


You will listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues.


Additionally, you will participate in defined projects and missions, and understand, integrate and promote the image of OVHcloud as a company with strong expertise and excellent customer support.


Your Responsibilities


• Be the first point of contact for customers from different countries worldwide


• Listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues


• Participate in defined projects and missions


• Understand, integrate and promote the image of OVHcloud as a company with strong expertise and excellent customer support


Your Future Impact


In 6 months:


• You will become independent in recognizing and troubleshooting most standard issues brought by customers


• You will understand the company product portfolio and related customer needs


In 1 year:


• You will provide nuanced and complex resolutions to our customers


• You will start developing technical skills in our dedicated training programs


Required Skills


• Fluent Polish, English and one additional language – Italian, Spanish or German


• Readiness to work on shifts (business hours are Monday to Friday, 8AM – 6PM in 8 hour shifts)


• Great communication skills


• Independence and curiosity in searching for solutions


• Oriented towards great customer service


• Ability to manage priorities


• Ability to work efficiently within a team


• Willingness to work with new technologies and to develop


That’s a plus:


Experience in similar position: Help Desk, Service Desk in an IT environment


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