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Customer Service Coordinator

1 tydzień temu

Łódź, Łódź Voivodeship, Polska Philips International Pełny etat

We are looking for a highly skilled and experienced professional to fill the role of End-to-End Sales Specialist. As a key member of our team, you will be responsible for executing customer orders within our ERP system (SAP) and coordinating the entire order delivery process.

Responsibilities:

  • Execute customer orders within SAP, ensuring seamless execution of master data, pricing, availability, changes, deliveries, incidents.

  • Manage invoices and credit/debit notes, investigating ad-hoc issues to ensure timely resolution.

  • Respond promptly to various queries and ad-hoc requests affiliated with order management, acting as a process expert.

  • Prepare and monitor relevant KPIs such as confirmation rates, down confirmations, cancellations, backorders, penalties, and disputes.

  • Proactively propose and implement process improvement initiatives to enhance performance levels and increase efficiency within the team.

Requirements:

  • Previous experience in customer service or supply chain area is required.

  • Fluency in English is mandatory.

  • Excellent communication skills and ability to develop and maintain relationships at all levels, both internally and within the service providers.

  • Proactive, solutions-oriented worker with the ability to thrive in a complex and challenging environment.

Benefits:

  • An annual bonus based on performance achieved.