Customer Service Representative
4 tygodni temu
The ideal candidate will be a detail-oriented and customer-focused individual who can effectively handle case investigations and customer communications. As a Junior Card Dispute Specialist, you will be responsible for translating local language communications to English, handling customer inquiries via email and/or telephone, and supporting customers in minimizing losses related to third-party fraud with payment cards.
Key Responsibilities- Manage case handling and normal production tasks.
- Translate local language communications to English and handle customer inquiries via email and/or telephone.
- Support customers in minimizing losses related to third-party fraud with payment cards.
- Document work accurately in various IT systems and maintain compliance with all relevant regulations and organizational policies.
- Fluent in German and English (speaking and writing).
- Experience handling customer applications and administrative tasks in a professional, positive, and effective way.
- Excellent communication and problem-solving skills.
- Ability to organize and prioritize tasks effectively.
- Commitment to maintaining compliance in all actions.
As a valued member of our team, you can expect a range of benefits, including work-from-home options, mobile phone and internet subsidies, training and development opportunities, and a competitive salary and benefits package.
Apply NowIf you are a motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
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Customer Service Representative
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