Care Coordinator Specialist
3 tygodni temu
We are seeking a skilled Care Coordinator to join our team at Grupa Absolvent. As a key member of our customer support team, you will provide exceptional support and assistance to our valued customers, ensuring timely and accurate service that exceeds their expectations.
Key Responsibilities:- Provide top-notch customer service to clients and customers by answering their questions, addressing their concerns, and resolving any issues they may have via phone and email.
- Utilize customer relationship management software (CRM) to manage customer interactions and track customer information, orders, and schedules.
- Perform data entry tasks to accurately and efficiently enter and update customer information, orders, and schedules.
- Collaborate with other team members to provide a seamless and efficient customer service experience.
- At least 1 year of customer service experience is required.
- Strong communication and interpersonal skills, including the ability to listen actively, empathize with customers, and clearly articulate solutions to their problems.
- Good knowledge of Polish and English.
- The ability to handle difficult situations and complaints with tact and professionalism.
- Proficiency in using phone and computer systems for customer interactions.
- A positive attitude and a commitment to providing excellent customer service.
- Private work environment due to HIPAA regulations.
- Previous experience in healthcare and/or startup companies is a plus.
- Open to work a flexible schedule.
- Eligible to open one-person business in Poland.
11,000 zł brutto per month, b2b contract.
Equal Opportunity Statement:
Grupa Absolvent is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong.
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