Care Coordinator Specialist

3 tygodni temu


Katowice, Silesia, Polska Grupa Absolvent Pełny etat
Care Coordinator Role

We are seeking a skilled Care Coordinator to join our team at Grupa Absolvent. As a key member of our customer support team, you will provide exceptional support and assistance to our valued customers, ensuring timely and accurate service that exceeds their expectations.

Key Responsibilities:
  • Provide top-notch customer service to clients and customers by answering their questions, addressing their concerns, and resolving any issues they may have via phone and email.
  • Utilize customer relationship management software (CRM) to manage customer interactions and track customer information, orders, and schedules.
  • Perform data entry tasks to accurately and efficiently enter and update customer information, orders, and schedules.
  • Collaborate with other team members to provide a seamless and efficient customer service experience.
Requirements:
  • At least 1 year of customer service experience is required.
  • Strong communication and interpersonal skills, including the ability to listen actively, empathize with customers, and clearly articulate solutions to their problems.
  • Good knowledge of Polish and English.
  • The ability to handle difficult situations and complaints with tact and professionalism.
  • Proficiency in using phone and computer systems for customer interactions.
  • A positive attitude and a commitment to providing excellent customer service.
  • Private work environment due to HIPAA regulations.
  • Previous experience in healthcare and/or startup companies is a plus.
  • Open to work a flexible schedule.
  • Eligible to open one-person business in Poland.
What We Offer:

11,000 zł brutto per month, b2b contract.

Equal Opportunity Statement:

Grupa Absolvent is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong.



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