Care Coordinator Specialist

3 tygodni temu


Katowice, Silesia, Polska Grupa Absolvent Pełny etat

About Us:
At Grupa Absolwent, we help people manage their chronic conditions with specialized compounded formulas tailored to individual patient needs. We provide easy, accessible, and affordable care to those who have been left behind by the commercial market.

We are seeking a dynamic and experienced Care Coordinator to join our growing team. As the primary point of contact for our valued customers, you will provide exceptional support and assistance through inbound and outbound communication channels, ensuring timely and accurate service that exceeds our customers' expectations.

Key Responsibilities:
• Provide exceptional customer service to clients and customers by answering their questions, addressing their concerns, and resolving any issues they may have via communication channels.
• Use customer relationship management software to manage customer interactions and track customer information, orders, and schedules.
• Perform data entry tasks to accurately and efficiently enter and update customer information, orders, and schedules.
• Collaborate with other team members to provide a seamless and efficient customer service experience.

Requirements:
• At least 1 year of customer service experience is required.
• Strong communication and interpersonal skills, including the ability to listen actively, empathize with customers, and clearly articulate solutions to their problems.
• Good knowledge of Polish and English.
• The ability to handle difficult situations and complaints with tact and professionalism.
• Proficiency in using phone and computer systems for customer interactions.
• A positive attitude and a commitment to providing excellent customer service.
• Private work environment due to HIPAA regulations.
• Previous experience in healthcare and/or startup companies is a plus.
• Eligible to work a flexible schedule.

Salary and Benefits:
• 11,000 zł brutto per month, b2b contract.
• Equal Opportunity Statement: Grupa Absolwent is committed to promoting an inclusive work environment free of discrimination and harassment, where everyone can belong.



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