Customer Data Management Specialist

1 dzień temu

Kraków, Lesser Poland Motorola Solutions Pełny etat
Job Description

As a Customer Master Data Coordinator, you will be responsible for developing expertise in a specific function and assuming ownership of the process per the assigned role.

Key Responsibilities:
  • Executing data maintenance operations within the corporate information systems, including managing and maintaining customer master data, setting up new accounts in multiple systems, and transitioning and supporting pre-defined VS&A Customer Master processes.
  • Defining, mapping, and establishing support for new processes, participating in testing linked to system and process change, and managing and maintaining salesperson information related to customer setups.
  • Engaging in new projects and Database Cleanup, driving the comprehensive application of global and regional Customer Master Data processes, and adapting to a fast-paced business with a focus on first-in, first-out cycle time.
  • Participating in monthly close activities that result in heavier workloads, understanding that working as a team is a must and cooperation with others is essential, and prioritizing team's goals and contributing to keep a good working atmosphere in the workplace.
  • Creating and updating procedures for processes created on the fly, sharing the updated information with the CMD Team, providing training for intermediate processes when needed, and taking part in business continuity coverage and PSE support if necessary.
  • Capture gaps in processes and eliminate them by addressing to the appropriate group, knowledge transfer within the team, and ensuring the integrity and efficiency of our company's master data management.

This role requires a proactive, detail-oriented individual with the ability to manage multiple tasks and collaborate effectively with various teams.

Requirements:
  • Familiarity with Oracle, Salesforce, SAP, or any other relevant system is preferred.
  • Bachelors/Masters degree preferred.
  • Similar work experience required (min 1 year).
  • Data Governance Knowledge.
  • Excel/Google Sheets proficiency.
  • Skilled in facilitating process transitions and improvements.
  • Experienced in conducting system user tests and process updates.
  • Ability to identify and solve problems on their own.
  • Supporting peers in problem-solving.
  • Taking ownership of problem resolution.
  • Team player attitude is a must.
  • Experience with working under time pressure/tight deadlines.
  • Continuous learning mindset.
  • Capability to prioritize and efficiently handle various responsibilities.
  • Adapting to change.
  • Attention to detail.
  • Strong analytical ability.
  • Clear and effective communication.
  • English skills at minimum B2 level.
  • Good command of Polish language.
Benefits:
  • Contract of employment (12 months with a possibility of extension).
  • Hybrid work model and flexible working hours.
  • Comfortable working conditions (high-class offices, parking space).
  • Competitive salary package.
  • Strong team-oriented culture.
  • Private medical and dental coverage (Medicover).
  • Life insurance.
  • Cafeteria program for benefits (multisport card, cinema tickets, etc.).
  • 1000 PLN reimbursement for spectacles.
  • Employee Pension Plan (PPE).
  • ESPP (Motorola Solutions stock program).
  • Company-supported sports and social activities (ski team, volleyball, tennis section, etc.).
  • Access to wellness facilities and integration events.

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