Industrial X-Ray Equipment Specialist
3 tygodni temu
Job Summary
We are seeking a skilled Industrial X-Ray Equipment Specialist to join our team at North Star Imaging. In this role, you will be responsible for conducting preventative maintenance, troubleshooting, and servicing of industrial x-ray inspection equipment.
Key Responsibilities
- Provide world-class customer-facing service and support via onsite visits, phone, email, or remote support media in support of diagnosis and repair of industrial test equipment.
- Collaborate with internal NSI support teams and departments for training and problem resolution.
- Travel to customer sites for preventative maintenance, troubleshooting, repair, installations, and emergency service.
- Ensure that all customer concerns are addressed and the appropriate follow-up is taken.
- Provide customers with timely updates regarding ETA onsite, required materials/supplies for preventive maintenance.
- Assist manufacturing with system integration and installations.
- Work with the Service administrative team on scheduling, ordering parts orders, returns, RMA's, etc.
- Train customers in basic operation and maintenance when applicable.
- Complete all required documentation in a timely and accurate manner.
- International training travel as required for NSI and OEM manufacturers.
Requirements
- Communication skills in English, both written and verbal.
- Specialized training and a minimum of 3 years' experience.
- Ability to read, comprehend, and interpret complex technical information involving mechanics and electronics.
- Ability to interpret schematic and electrical diagrams.
- Strong ability to use electronic test equipment such as Oscilloscope and Multi-meter.
- Ability to work independently with a high sense of urgency.
- Ability to manage service schedule that results in timely service for customers.
- Strong customer service/communications skills with a high level of professionalism.
- Experience with resolving technical issues in a highly sensitive/secured environment.
About North Star Imaging
North Star Imaging is a global organization that designs, manufactures, sells, and services 2D digital and radiography and 3D computed tomography equipment. We offer a professional and successful team environment where you can make a significant impact immediately. Enjoy competitive compensation and generous benefits.
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