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Billing Support Expert
1 tydzień temu
We are a rapidly growing company that values innovation and excellence.
Our team is passionate about delivering exceptional customer service and we are looking for a dedicated Billing Support Specialist to join us.
Why Join Us?
- Dynamic and result-oriented work environment.
- The ability to influence product development at an early stage.
- Openness to new ideas and approaches, healthy team discussions.
Key Responsibilities:
- Resolve customer queries regarding payment issues via tickets, chats, and emails.
- Troubleshoot technical issues with payment systems and software to support payment processing.
- Initiate escalation of issues to the technical or financial team and payment providers as required.
- Improve existing customer support processes and make suggestions for their optimisation.
Required Skills and Qualifications:
- 1.5 years of experience in a Customer Support Specialist or related position.
- Ability to understand customer needs and resolve issues appropriately and professionally.
- Effective communication skills through clear, concise written documentation.
- Intermediate level English language proficiency.
- Ability to work in high workload conditions.
- Good prioritisation and time management skills.
- Experience of working with other internal departments, including technical teams.
Nice to Have:
- Experience in resolving issues related to the payments industry.
What We Offer:
- Care for your health and well-being.
- 100% paid sick leaves.
- 20 working days of paid vacation.
- Benefits Cafeteria (budget for gym, stomatology, psychological service, etc.).
- Competitive salary with annual salary promotions.
- The annual budget for professional courses, conferences, workshops, and books.
- Opportunity to work with a team of professionals and share knowledge.
