IT Service Delivery Director

3 dni temu


Warszawa, Mazovia, Polska Saviynt Pełny etat
About Saviynt

We are a Platform as a Service company focused on Identity Authority to power and protect the world at work. Our platform gives customers unparalleled visibility, control, and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.

About the Role

This is an exciting opportunity to join our team as an IAM Practice Manager - Customer Experience. You will be responsible for driving customer success by providing customer advisory, adoption recommendations, opportunities for increased service, and metrics analysis.

The successful candidate will have a can-do attitude and a strong what-could-go-wrong mindset. You will be responsible for developing excellent relationships with customer's C-level executives and developing a deep understanding of customer's identity and access governance landscape and business challenges.

Key Responsibilities
  • Manage customer loyalty and adoption of our innovative services and products
  • Provide customer advisory, adoption recommendations, opportunities for increased service, and metrics analysis
  • Develop a deep understanding of customer's identity and access governance landscape and business challenges
  • Develop trusting relationships with customers and executive sponsors to drive product adoption and ensure they achieve full business value
Requirements
  • Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also valuable
  • Hands-on knowledge and experience in Identity and Access Management (IAM) and Security space
  • Fluent in English and French
  • Must have consulting experience from either a large/strategic consultancy or internal corporate consulting function


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