Global Customer Support Lead
5 dni temu
**About the Role**
We are seeking a highly motivated Global Customer Support Lead to join our team. As a key member of our customer support department, you will be responsible for providing exceptional service to our clients, ensuring timely resolution of issues related to order fulfillment and collections.
**Key Responsibilities**
- Develop and implement strategies to improve customer satisfaction and reduce issue resolution times
- Collaborate with cross-functional teams to ensure alignment on customer needs and expectations
- Analyze customer feedback and provide insights to drive business decisions
**Requirements**
To succeed in this role, you will need:
- Experience working in a corporate environment, preferably in customer service and order management
- Understanding of the end-to-end customer service process
- Technical experience with SAP or similar ERP system
- Proficiency in English - both spoken and written
- Knowledge of Excel (including VLOOKUP, pivot tables, IF functions)
**What's in It for You**
In return for your hard work, you can expect:
- Development opportunities in an international company
- Hybrid work model and flexible working hours
- Private medical care
- Paid volunteer time and occasional days off
- Cafeteria benefits system
- Support for mental well-being
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