Restaurant Operations Manager

4 tygodni temu

Warszawa, Mazovia, Polska Marriott International Pełny etat

Job Summary

As a Restaurant Manager at Marriott International, you will be responsible for supervising daily restaurant operations and assisting with menu planning. You will maintain sanitation standards and assist servers and hosts on the floor during peak meal periods. Your goal will be to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.

Candidate Profile

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Core Work Activities

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands local, state and Federal liquor laws.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Establishes guidelines so employees understand expectations and parameters.

• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

• Handles guest problems and complaints.

• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

• Ensures corrective action is taken to continuously improve service results.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Manages service delivery in outlets to ensure excellent service from point of entry to departure (., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

• Ensures employees are treated fairly and equitably. Strives to improve employee retention.

• Ensures employees receive on-going training to understand guest expectations.

• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Strives to improve service performance.

• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Assists servers and hosts on the floor during meal periods and high demand times.

• Recognizes good quality products and presentations.

• Supervises daily shift operations in absence of Assistant Restaurant Manager.

• Oversees the financial aspects of the department including purchasing and payment of invoices.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  • Restaurant Operations Manager

    3 tygodni temu

    Warszawa, Mazovia, Polska Eram Talent Pełny etat

      Restaurant Supervisor Opportunity at Eram Talent We are seeking a skilled Restaurant Supervisor to oversee the daily operations of our establishment in Saudi Arabia. This role requires a strong leader who can ensure the highest standards of service and customer satisfaction. Main Responsibilities: Leading Restaurant Operations: Oversee the...

  • Restaurant Operations Manager

    5 dni temu

    Warszawa, Mazovia, Polska Marriott International Pełny etat

    Job Summary:We are seeking an experienced Restaurant Operations Manager to join our team at Marriott International. This is a fantastic opportunity for someone who is passionate about delivering exceptional guest experiences and leading high-performing teams.About the Role:As a Restaurant Operations Manager, you will be responsible for overseeing the...

  • Restaurant Operations Manager

    1 miesiąc temu

    Warszawa, Mazovia, Polska Eram Talent Pełny etat

    Restaurant Supervisor OpportunityEram Talent is seeking a highly skilled and experienced Restaurant Supervisor to oversee the daily operations of our restaurant in Saudi Arabia.Key Responsibilities:Lead the opening of the restaurant and ensure the implementation of company policies and procedures.Achieve objectives through planning, organization of staff,...

  • Restaurant Operations Manager

    3 tygodni temu

    Warszawa, Mazovia, Polska Wolt Pełny etat

    Job DescriptionAre you a seasoned account manager with a passion for delivering exceptional service? We're looking for someone to join our team and drive growth in our restaurant partnerships. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a passion for food and developing great restaurants.Key...

  • Restaurant Operations Manager

    1 miesiąc temu

    Warszawa, Mazovia, Polska Marriott International Pełny etat

    Job SummaryThe Restaurant Manager is responsible for overseeing the daily operations of an Italian restaurant, ensuring exceptional customer service, and maintaining high standards of food quality and safety. This role requires strong leadership and communication skills, as well as the ability to motivate and train staff to achieve exceptional results.Key...

  • Restaurant Manager Position

    3 tygodni temu

    Warszawa, Mazovia, Polska Marriott International Pełny etat

    Job Summary:We are seeking a skilled Restaurant Manager to lead our restaurant team. As a Restaurant Manager, you will be responsible for overseeing daily restaurant operations, supervising staff, and ensuring exceptional customer service.Responsibilities:Supervise and manage restaurant staff to ensure excellent service and quality food.Develop and implement...

  • Restaurant Marketing Manager

    4 tygodni temu

    Warszawa, Mazovia, Polska Wolt Pełny etat

    Restaurant Marketing ManagerWe are seeking a highly skilled Restaurant Marketing Manager to join our team. As a key member of our marketing department, you will be responsible for developing and executing the restaurant partnership marketing strategy for Poland.Key Responsibilities:Develop and execute joint marketing campaigns with restaurant partners to...

  • Restaurant Operations Director

    3 dni temu

    Warszawa, Mazovia, Polska Marriott International Pełny etat

    Job SummaryWe are seeking an exceptional Restaurant Manager to join our team at Marriott International. As a key member of our operations team, you will be responsible for overseeing the daily management of our Italian restaurant, ensuring exceptional guest satisfaction and driving business growth.About the RoleThis is an exciting opportunity for a highly...

  • Restaurant Marketing Manager

    4 tygodni temu

    Warszawa, Mazovia, Polska Wolt Pełny etat

    Restaurant Marketing ManagerWe are seeking a highly skilled Restaurant Marketing Manager to join our team in Poland. As a key member of our commercial organization, you will be responsible for developing and executing the restaurant partnership marketing strategy for the Central European region.Key Responsibilities:Develop and execute joint marketing...

  • Restaurant Development Manager

    3 tygodni temu

    Warszawa, Mazovia, Polska Wolt Pełny etat

    Drive Growth and Excellence in Restaurant PartnershipsWe're seeking a seasoned account manager with a passion for delivering exceptional service and a knack for adapting their tone to suit our restaurant partners. If you have a proven track record of building strong relationships and driving growth, we'd love to hear from you.Partner Growth and Development:...

  • Restaurant Development Director

    4 tygodni temu

    Warszawa, Mazovia, Polska Wolt Pełny etat

    Job DescriptionWe are seeking a highly skilled and strategic Restaurant Development Manager to join our team at Wolt. As a key member of our operations team, you will be responsible for driving the growth of our current venues and building long-lasting business relationships with restaurant partners.Key ResponsibilitiesDrive and manage the growth of our...

  • Restaurant Growth Strategist

    1 miesiąc temu

    Warszawa, Mazovia, Polska Wolt Pełny etat

    Job Title: Restaurant Development ManagerAre you a seasoned account manager with a passion for delivering exceptional service? Do you thrive in a fast-paced environment and enjoy building strong relationships with customers? If so, we'd love to hear from you!Role BackgroundWe're seeking a highly motivated and strategic account manager to join our team. As a...

  • Restaurant Development Director

    4 tygodni temu

    Warszawa, Mazovia, Polska Wolt Pełny etat

    Job DescriptionWe are seeking a highly skilled and strategic Restaurant Development Manager to join our team at Wolt. As a key member of our operations team, you will be responsible for driving the growth of our current venues, building and maintaining long-lasting business relationships with restaurant partners, and monitoring operational metrics to improve...

  • Restaurant Team Member

    1 miesiąc temu

    Warszawa, Mazovia, Polska Wolt Pełny etat

    About the RoleWe are seeking a highly motivated and organized Restaurant Associate to join our team at Wolt. As a key member of our operations team, you will play a crucial role in onboarding new restaurants onto our platform and ensuring a seamless experience for our customers.Key ResponsibilitiesOnboard new restaurants onto the Wolt platform, ensuring a...

  • Restaurant Team Member

    4 tygodni temu

    Warszawa, Mazovia, Polska Wolt Pełny etat

    Role OverviewWolt is a Finnish technology company that specializes in food delivery and other business verticals. We're looking for a skilled Restaurant Team Member to join our team and help us expand our operations in Europe and Asia.Key ResponsibilitiesOnboard new restaurants onto the Wolt platform and ensure a smooth onboarding processBuild strong...

  • Restaurant Associate Support Specialist

    4 tygodni temu

    Warszawa, Mazovia, Polska WOLT Pełny etat

    Restaurant Associate Support RoleWe are seeking a highly skilled Restaurant Associate Support to join our team at Wolt. As a key member of our operations team, you will be responsible for building strong relationships with our restaurant partners, ensuring they have the necessary tools and support to succeed.Key Responsibilities:Train restaurant partners on...

  • Restaurant Team Member

    4 tygodni temu

    Warszawa, Mazovia, Polska Wolt Pełny etat

    Role OverviewWolt is a Finnish technology company that operates a food delivery platform. We are seeking a highly skilled Restaurant Associate to join our team. As a Restaurant Associate, you will be responsible for onboarding venues onto the Wolt platform, ensuring an optimal and speedy process at all times.Key ResponsibilitiesSuccessfully onboard venues...

  • Support Operations Manager

    2 tygodni temu

    Warszawa, Mazovia, Polska Wolt Pełny etat

    About the RoleWe are seeking a highly skilled Support Operations Manager to lead our Support Team and take responsibility for customer, restaurant, and courier partner support during our support shifts between 7 AM and 2 AM. You will work closely with our Leadership team to develop strategies to improve our customer service experience and satisfaction, while...

  • Senior Finance Operations Manager

    1 tydzień temu

    Warszawa, Mazovia, Polska NCR Corporation Pełny etat

    About NCR CorporationNCR Corporation is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries.We have been the global leader in consumer transaction technologies for nearly 140 years, turning everyday consumer interactions into meaningful moments.Today, we transform the stores, restaurants and digital...

  • Business Operations Manager

    4 tygodni temu

    Warszawa, Mazovia, Polska NCR Corporation Pełny etat

    About NCR CorporationNCR Corporation is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. With a presence in 35 countries and over 16,000 employees, we have been the global leader in consumer transaction technologies for nearly 140 years.Our mission is to enable businesses to succeed in today's...