Security Support Manager 31454
3 dni temu
Due to the Global growth of our customer install base, we are hiring a Technical Support Manager to join our EMEA Support team This role leads a team that takes pride in delivering an outstanding customer experience. Your primary role involves managing a team of Technical Support Engineers who assist customers in resolving technical challenges with Splunk Observability products. Duties include all aspects of people management, assisting Engineers with understanding and prioritizing their case work, managing case issues, and ensuring process compliance within the team. You will be independent, positive, self-motivated, proactive, results-oriented and able to monitor and report on your team's performance KPIs. In Customer Support we LOVE to disrupt, we innovate to deliver an exceptional customer experience. Manage a team of Technical Support Engineers to achieve business objectives around Customer Satisfaction, metrics attainment and operational excellence.
● Set team goals in alignment with Global Support objectives and assist direct reports in the definition and attainment of individual goals.
● Ensure direct reports use the resources, tools, information, and processes necessary to deliver effective technical solutions to customers.
● Ensure the delivery and completion of technical and soft-skills training for direct reports.
● Manage workflows and schedules for direct reports to ensure adequate shift coverage.
● Manage and communicate about customer issues for your direct reports when necessary.
● Collaborate with other departments such as Dev Engineering, Account Management, Customer Success and Support Operations.
● Committed customer advocate, continuously evaluating the support experience and contributing to the ideation and execution of programs to improve customer experience.
● Serve as a manager, mentor, knowledge resource, and escalation point for your direct reports, building credibility and trust within your team.
● Review team KPIs case management daily
● Participate in projects as required.
Detailed and organized, with a track record for understanding urgency and delivering quality results.
● Capable of multitasking and performing effectively under pressure, managing multiple time-sensitive priorities.
● Demonstrated confidence in dealing with all levels of management, both internal and customer.
● Comfortable hosting calls with multiple attendees, both technical and non-technical.
● Skilled at negotiating firmly but fairly, demonstrating the ability to manage customer escalations.
● Aptitude for attracting, hiring and retaining high-performing support professionals.
● Ability to develop and deliver creative business solutions for complex problems.
● 3+ years of leadership within a Global Customer Support / Technical Support organization.
● Experience with Cloud/SaaS software products is highly coveted (Splunk Security preferred)
● Direct experience delivering support for Splunk's Security products (Phantom, SOAR, User Behavior Analytics (UBA), Enterprise Security (ES), Intelligence Management, Mission Control) preferred.
● Proficiency in driving and implementing Knowledge-Centered Service (KCS) methodologies within the team.
● Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
-
Security Operations Manager
6 dni temu
Kraków, Lesser Poland Pico Pełny etatAbout the JobPico Global LTD is seeking a highly motivated Security Operations Manager to join our security operations team in Krakow. As a Security Operations Manager, you will be responsible for leading the team in monitoring and analyzing security events across various systems, including email, SIEM, antivirus, IDS, and other security tools.This role...
-
Infrastructure Security Solutions Manager
22 godzin temu
Kraków, Lesser Poland TN Poland Pełny etatAbout the RoleWe are seeking an experienced Infrastructure Security Solutions Manager to join our team at Akamai. In this role, you will drive the strategy and development of leading DDoS protection solutions for global enterprises.Key responsibilities include:Developing and executing product strategies that meet customer needs, market trends, and company...
-
Enterprise Security Solutions Manager
7 dni temu
Kraków, Lesser Poland CANPACK Group Pełny etatJob ResponsibilitiesAs an Enterprise Security Solutions Manager, you will be responsible for implementing and maintaining best practices for GGH, including procedure management, incident management, ongoing monitoring and improvement, and project management.You will work closely with various internal teams and business stakeholders, as well as external...
-
Manager Security Engineering
3 tygodni temu
Kraków, Lesser Poland Relativity Pełny etatSecurity Engineering ManagerThe Security Engineering Manager leads a team of engineers to apply security engineering best practices and principles to create and implement a high quality, maintainable, reusable, reliable and scalable infrastructure and code on schedule. This position serves as a technical liaison between the team and other internal and...
-
IT Security Project Manager Role
7 dni temu
Kraków, Lesser Poland Hitachi Energy Services Sp. z o.o. Pełny etatAbout this roleThis position is an exciting opportunity for a skilled IT Security Project Manager to join our team at Hitachi Energy Services Sp. z o.o. In this role, you will be responsible for leading strategic cybersecurity projects and driving improvements across IT and OT environments.Key responsibilities:Cross-functional collaboration: Work closely...
-
Cloud Security Consultant
3 tygodni temu
Kraków, Lesser Poland HSBC Service Delivery Pełny etatSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Your career opportunityThe role of Cloud...
-
IT Security Analyst
6 dni temu
Kraków, Lesser Poland Pico Pełny etatJob OverviewThe Security Operations Manager is responsible for leading the security operations team in Krakow, focusing on monitoring and analyzing security events across various systems, including email, SIEM, antivirus, IDS, and other security tools. This role requires strong technical skills in information security, including experience with computer,...
-
Support & Managed Services Delivery Manager, Kraków
4 tygodni temu
Kraków, Lesser Poland TN Poland Pełny etatJob Title:Manager, Support & Managed Services DeliveryOverviewMake an impact with NTT DATA. We are a company that pushes the boundaries of what is possible. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your Day at NTT DATAThe Manager, Support & Managed Services Delivery is a management role,...
-
Technical Support Manager
4 dni temu
Kraków, Lesser Poland Splunk Pełny etatAbout the RoleWe are looking for a seasoned Technical Support Manager to join our Global Customer Support organization. In this critical role, you will oversee a team of Technical Support Engineers who provide top-notch support to our customers.As a leader, you will drive process compliance, ensure effective technical solutions are delivered to customers,...
-
Support Experience Manager
7 dni temu
Kraków, Lesser Poland TN Poland Pełny etatWe are looking for an experienced Support Experience Manager to lead our customer support efforts in Poland. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesTeam Management: Lead and manage a team of customer support specialists.Customer Engagement: Develop...
-
Project Manager Cybersecurity Expert
7 dni temu
Kraków, Lesser Poland Hitachi Energy Services Sp. z o.o. Pełny etatCybersecurity Operations Project Manager Job SummaryHitachi Energy Services Sp. z o.o. is looking for a highly skilled Cybersecurity Operations Project Manager to join its Security Operations Center (SOC). As a key member of the team, you will play a critical role in shaping and enhancing cybersecurity operations in a global company, driving impactful...
-
Application Security Engineer
7 dni temu
Kraków, Lesser Poland HSBC Service Delivery (Polska) Sp. z o.o. Pełny etatThis role involves providing expert advice on cyber security to support the organization's overall security efforts. You will work closely with various teams to ensure that security processes, controls, standards and regulatory requirements are met.Responsibilities:Conduct comprehensive security assessments of custom mobile applications, widely understood...
-
IT Security Consultant
7 dni temu
Kraków, Lesser Poland HSBC Service Delivery (Polska) Sp. z o.o. Pełny etatOur company is seeking a seasoned IT Security Consultant to join our Cybersecurity team. In this role, you will provide expert advice on cyber security to support the organization's overall security efforts.Main Responsibilities:Conduct detailed security assessments of custom mobile applications, widely understood infrastructure and networks, web services...
-
Automated Security Solutions Developer
14 godzin temu
Kraków, Lesser Poland TN Poland Pełny etatJob OverviewThe Cybersecurity team at TN Poland is seeking an experienced Automated Security Scanning Analyst to join their Secure Development Lifecycle Support team.Your Key ResponsibilitiesDevelop and adopt security utilities and tools to enable development teams to operate more efficiently and securely.Design, develop, and support development teams with...
-
Site reliability engineer
16 godzin temu
Kraków, Lesser Poland Nord Security Pełny etatThe Infrastructure department is responsible for influencing and tracking change, providing frontline support, and delivering software-defined solutions. Main ResponsibilitiesTake part in maintaining, improving, and automating new and existing infrastructure.Work on smart routing, balancing, and security features.Maintain and improve the platform's network...
-
Information Security Officer
4 tygodni temu
Kraków, Lesser Poland TN Poland Pełny etatAbout intiveintive is a global Tech company that combines deep industry expertise, user-centric design and world-class software engineering. With a diverse team of +2,000 people and its human-centric approach, intive creates digital products that empower users, deliver business value and make a societal impact. intive has over 20 years of experience...
-
Technical Support Team Lead
7 dni temu
Kraków, Lesser Poland TN Poland Pełny etatTN Poland seeks an experienced professional to fill the role of IT Service Delivery Manager. As part of our team, you will drive remote support for a wide range of service delivery management activities. This includes first call resolution for Support Services and End User Compute (EUC) services, RMA process, incident log analysis, preventative support...
-
Automated Security Scanning Analyst
4 tygodni temu
Kraków, Lesser Poland TN Poland Pełny etatJob Title: Automated Security Scanning AnalystLocation: Krakow, PolandJob Category: OtherEU work permit required: YesAbout the Role:You will be a key part of the Cybersecurity team at a leading financial institution.You will report to the Global Head of Secure Development Lifecycle Support and be responsible for providing security tooling for security...
-
Technical Solutions Support Manager
14 godzin temu
Kraków, Lesser Poland TE Connectivity Corporation Pełny etatAbout This OpportunityJoin our team as a Technical Service Manager at TE Connectivity Corporation, and contribute to delivering high-quality technical services across multiple departments. As a Technical Service Manager, you will lead and manage the Technical Service Team, driving efficiency and effectiveness in all aspects of their work.Your Key...
-
Cyber Security Expert
7 dni temu
Kraków, Lesser Poland HSBC Service Delivery (Polska) Sp. z o.o. Pełny etatThis role involves providing expert advice on cyber security to support the organization's overall security efforts. The successful candidate will work as part of a global team within the Cybersecurity organization, providing expertise, oversight and assurance around security processes, controls, standards and regulatory requirements.Key...
