Technical Support Manager

1 dzień temu


Kraków, Lesser Poland Splunk Pełny etat
About the Role

We are looking for a seasoned Technical Support Manager to join our Global Customer Support organization. In this critical role, you will oversee a team of Technical Support Engineers who provide top-notch support to our customers.

As a leader, you will drive process compliance, ensure effective technical solutions are delivered to customers, and develop creative business solutions for complex problems. Your expertise in Knowledge-Centered Service (KCS) methodologies will be invaluable in implementing best practices within the team.

Able to work independently, you will have a strong sense of accountability and ownership over tasks and outcomes. With excellent verbal and written communication skills, you will thrive in a fast-paced environment where collaboration and transparency are core values.



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