Technical Support Leader

4 dni temu


Kraków, Lesser Poland Cisco Pełny etat

Customer Success and Support Hybrid Remote, Krakow, Poland

We are a Cisco company filled with people who are passionate about our products and seek to deliver the best experience for our customers. At Splunk, we're committed to our work and customers, having fun and recognizing each other's success.

We are looking for a customer-obsessed Technical Support Manager to join our EMEA Support team. In this role, you will lead a team that takes pride in delivering an outstanding customer experience. Your primary role involves managing a team of Technical Support Engineers responsible for assisting customers in resolving technical issues within Splunk Enterprise.

**Responsibilities**

  • Manage a team of Technical Support Engineers who may be located in multiple countries/locations.
  • Meet or exceed business objectives focused on Customer Satisfaction, KPI attainment, and operational excellence.
  • Set team goals in alignment with Global Support objectives as well as assisting direct reports in the definition and attainment of individual goals.

**Key Skills and Qualifications**

  • Detailed and organized, with a track record for understanding urgency and delivering quality results.
  • Strong business acumen.
  • Excellent written and verbal communication skills.

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