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Technical Support Professional
1 tydzień temu
We are seeking a highly skilled Field Service Engineer to join our team in Poland. As a key member of our team, you will be responsible for ensuring that our equipment is fully functional and available for customer use.
The successful candidate will have formal electronic qualifications, substantial relevant experience, and training. They should be able to interpret electrical and mechanical drawings, have good PC/PLC experience, and be fluent in English. A second European language would be a plus.
Responsibilities- Carry out commissioning of equipment, including operational and maintenance training requirements.
- Respond to emergency breakdowns for any warranty and service contract work.
- Report regularly to the EMEA Team Leader on all relevant issues and for PDR objectives.
- Provide a visit report for each customer visit, detailing work completed, outstanding issues, time spent on site, travelling etc., and help to ensure that all chargeable work is invoiced to the customer promptly.
- Authorise system 'buy-off' prior to shipment either with or in the absence of the customer.
- Liaise with technical support and systems engineering on any potential or actual system problems.
- Liaise with Sales Team to provide useful background information.
- Maintain an accurate record of the status of systems, timing of warranty, parts supplied and service contracts.
- Keep up to date all relevant enquiries and project files on any significant information.
- Provide detailed and accurate record of expenses incurred on behalf of the Company.
