Collection Specialist with German

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us

Job Description
Our EMEA Credit Management Team fosters a positive and collaborative atmosphere where everyone's ideas are valued and working together is necessary for our success. You'll engage with main Customers, build relationship and provide impactful solutions that drives results. With focus on data analysis, you'll be empowered to have impact on our goals. Join our team, we'll achieve great results together

You will work in hybrid model within our office in Katowice.

You will report to Credit Management Team Lead.

Your Responsibilities

• Collections activities on EMEA Customers portfolio
• Reconcile Customer accounts to identify disputes, overpayments, process clearings and oversee offsetting of credits and debits. Provide overall customer service to assigned accounts in matters concerning their accounts receivable balance and dispute resolution.
• Communicate with product sales departments, project administrators, field sales, and service personnel to resolve Customer disputes.
• Classify past due accounts for monthly reporting to management.
• Make recommendations on accounts or items that are potentially uncollectable and update Bad Debt Reserve file.
• Use BOT or HighRadius automation as part of the process.
• Develop good working relationships with relevant teams across different areas throughout the organization.
• Maintain accurate information within the system, in compliance with company policies
• Support financial audit.
• Focus on achieving work group's goals and strategies.

The Essentials - You Will Have

• 2+ years working experience in Shared Services (OTC or AR).
• Very good command of English (written and spoken).
• Very good command of German.
• Working knowledge of Excel (can maintain spreadsheets).
• Working knowledge of SAP.

The Preferred - You Might Also Have

• You have a university degree (preferred Accounting, Finance, Economics or equivalent).

What We Offer
Our benefits package includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• On-demand digital course library for professional development.
• Comprehensive mindfulness programs with a premium membership to Calm.
• Employee Assistance Program.
• Personalized wellbeing programs through our OnTrack program.
• and other local benefits

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.