German-speaking Technical Support Specialist
1 dzień temu
Location:
Katowice, Poland (on-site)
Contract:
Permanent (Umowa o pracę)
Workster is partnering with a global customer experience and technology services provider to recruit a
German-speaking Technical Support Specialist
for their support center in Katowice.
If you enjoy helping people, communicating clearly, and solving problems step-by-step, this role allows you to support customers while developing your technical troubleshooting skills —
no engineering background required.
Your Role
- Handle inbound calls from German-speaking customers.
- Provide support regarding repairs, warranties, spare parts and minor technical issues.
- Troubleshoot problems remotely and guide customers through solutions.
- Recommend the right services and support options based on customer needs.
- Log interactions and follow workflows using internal CRM systems.
No sales involved
Full training provided
You do NOT need technical certification
Your Qualifications
- German language fluency (
C1
level). - Willingness to work
on-site in Katowice
. - Logical and solution-oriented mindset.
- Positive approach to communication and customer care.
- Previous customer support experience is helpful but
not required
. - English is a plus, but
not mandatory
.
The Offer
- Permanent employment contract (
umowa o pracę
) with full benefits. - Competitive salary package.
- Structured onboarding and continuous support.
- Modern office environment in Katowice.
- MyBenefit
cafeteria system (gym, cinema, shopping perks, etc.). - Private medical insurance.
- Friendly, supportive team culture.
Recruitment Process
- Phone interview with Workster recruiter
- Online language test (German + English, if needed)
- HR interview with the company
- Final interview with the Hiring Manager
APPLY
Send your CV in
German or English
to:
Or message me on LinkedIn:
"I'd like to apply – Katowice"
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