German Customer Service Specialist in Katowice, Poland

3 dni temu

Katowice, Silesia, Polska Worldwiders Pełny etat

Job Description

Do you have a passion for providing excellent customer support and want to work for a major global brand in the electronics industry? Our client is looking for German-speaking Customer Advisors to join their team in Katowice

Join the customer service team of a renowned electronic appliances manufacturer and assist customers with product inquiries, troubleshooting, and warranty services. This position is on-site in Katowice and offers comprehensive support for new international employees.

About the Company

The company is a global provider of business solutions and customer experience services, partnering with world-leading brands across over 40 countries, including this well-known electronic appliances manufacturer. The company delivers next-generation customer support, helping clients adapt to fast-changing market environments. Known for its multicultural workforce and inclusive work environment, the company supports professional growth and development with comprehensive training and global career opportunities.

What Will You Do?

  • Assist customers with product inquiries about various appliances (e.g., small kitchen appliances, home electronics).

  • Provide effective technical troubleshooting and guidance for common product issues.

  • Support customers with warranty claims, repair procedures, and spare parts orders.

  • Deliver a high-quality customer experience in line with company standards across multiple channels (phone, email, chat).

  • Ensure timely and effective resolution of customer queries.

  • Communicate clearly and professionally in German.

Candidate Profile

  • Fluent in German (oral and written) and proficient in English.

  • Previous experience in customer service or a call center environment is preferred.

  • Excellent communication and problem-solving skills, with a patient and helpful approach.

  • Ability to work on-site in Katowice.

  • Comfortable using computers, navigating CRM systems, and digital tools.

  • Positive attitude and a strong team-oriented mindset.

Employer Offers

  • International work environment with multicultural teams.

  • Full, paid training provided before starting the role, covering products and systems.

  • Opportunities for growth and internal promotion.

  • Modern office setting located in central Katowice.

  • Supportive and inclusive company culture.

About Katowice

Katowice, a vibrant city in Southern Poland, is a major economic and cultural hub. Known for its transformation from an industrial center to a modern, dynamic city, Katowice offers a high quality of life with affordable living costs. The city boasts a lively arts scene, modern architecture (like the Spodek arena), and is surrounded by green spaces. It is known for its safety, efficient public transport, and rapidly growing international community, making it an excellent destination for expats.

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic–speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.

  • German Team Leader in Katowice

    6 dni temu

    Katowice, Silesia, Polska Cross Border Talents Pełny etat

    Looking for a new position for 2025? Then look no furtherOur client is hiring for an experience Team Leader with German and English in KatowiceResponsibilities:Lead and inspire a dynamic team to achieve outstanding performance and quality standards.Provide ongoing coaching, mentoring, and guidance to your team members.Monitor team performance metrics and...

  • German Speaking Technical Support Specialist

    2 tygodni temu

    Katowice, Silesia, Polska Kats Recruitment Pełny etat

    German-Speaking Technical Support Specialist | Poland (Katowice) German Speaker | Technical Support SpecialistKats Recruitment Where Technical Talent Meets Global Roles.Join a top global customer-experience & technology-services provider operating from Katowice, Poland. In this role youll support German-speaking customers with technical issues, repairs and...

  • Customer Technical Support Specialist with German

    2 tygodni temu

    Katowice, Silesia, Polska Recruityard Pełny etat

    Location: Katowice, Zabrska 19 – Global Office ParkContract type: Full-time employmentWorking hours: Monday to Friday, 10:00 AM – 7:00 PM (no weekend shifts)Salary: 7,500 PLN gross/monthWork calendar: According to the German calendarAbout the roleWe are looking for a Customer Technical Support Specialist fluent in German to join our international...

  • Customer Service Specialist II

    2 tygodni temu

    Katowice, Silesia, Polska HireRight Pełny etat

    About HireRightHireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the...

  • Customer Service Specialist II

    1 tydzień temu

    Katowice, Silesia, Polska HireRight Pełny etat

    About HireRightHireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the...

  • German-speaking Technical Support Specialist

    1 tydzień temu

    Katowice, Silesia, Polska Workster Pełny etat

    Location:Katowice, Poland (on-site)Contract:Permanent (Umowa o pracę)Workster is partnering with a global customer experience and technology services provider to recruit aGerman-speaking Technical Support Specialistfor their support center in Katowice.If you enjoy helping people, communicating clearly, and solving problems step-by-step, this role allows you...

  • Technical Support Specialist with German

    2 tygodni temu

    Katowice, Silesia, Polska Real Recruitment Solutions Pełny etat

    We are recruiting for our client – one of the world's leading outsourcing companies providing customer service, technical support, and content moderation. The company operates across multiple European markets, including Poland. The employment contract will be signed directly with a Polish employer.This role involves direct contact with customers – by...

  • Technical Support Specialist with German

    2 tygodni temu

    Katowice, Silesia, Polska Recruityard Pełny etat

    Location:Katowice, Zabrska 19 – Global Office ParkContract type:Full-time employmentWorking hours:Monday to Friday, 10:00 AM – 7:00 PM (no weekend shifts)Salary:7,500 PLN gross/monthWork calendar:According to the German calendarAbout The RoleWe are looking for a Customer Technical Support Specialist fluent in German to join our international team in...

  • Customer Service Team Leader

    1 tydzień temu

    Katowice, Silesia, Polska SpotOn TA Pełny etat

    Job DescriptionAs a Team Leader, you will ensure service delivered to our customers meets contractual KPIs and financial expectations.Detailed Duties and ResponsibilitiesProvide subject matter expertise in handling escalated customer calls as needed.Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are...

  • PMS Support Specialist with German

    1 tydzień temu

    Katowice, Silesia, Polska Shiji Group Pełny etat

    Company Description Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest...