Associate, Global Customer Care, International Order Management

6 dni temu

Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat
Job Advert

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

Smith+Nephew is hiring Associate, Global Customer Care, International Order Management with Spanish.

The Associate with Spanish will support all aspects of order entry and order management for sales and consignment orders received for a given market. In this role, you will ensure all orders are processed accurately and on time, within agreed targets. We offer an undeniably great working environment, giving plenty of opportunities for growing within the company, and of course, great benefits package for our employees.

What will you be doing?

  • Process incoming sales orders promptly: Get to work on all sales orders as soon as they come in. If you spot any issues that might cause problems in meeting customer demands, be sure to follow the right procedures and communicate about it.

  • Help maintain order accuracy and speed: Contribute to making sure our department meets and even beats its accuracy and speed goals when handling orders.

  • Support Electronic Data Interchange (EDI): Play a role in helping us handle and expand the use of EDI, making it easier for customers to place "Perfect Orders" without errors.

  • Stay in touch with the Customer Service teams: Regularly communicate with our Domestic Customer Service teams and work quickly to resolve any problems that pop up.

  • Achieve company performance targets: Make sure to meet our goals for things like order accuracy, EDI management, order delivery times, invoice accuracy, and handling customer complaints.

What will you need to be successful?

  • Education: Master's or bachelor's degree will be an asset

  • Experience: 1-3 years of work experience, good knowledge of MS office and strong communication skills.

  • Fluency in English and Spanish (written and spoken).

  • Nice to have: SAP or EDI experience.

  • Attention to detail, ability to work under pressure with excellent organizational and problem solving skills.

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.   
 

Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website 

Your Future: annual bonus, life insurance, company stock saving plan 

Work/Life Balance: paid volunteering hours, flexible approach 

Your Wellbeing: private health care with dental care package, multisport card/my benefit platform 

Flexibility: possibility of working in hybrid model 

Training: hands-on, team-customized, subsidies for language classes, certifications and postgraduate studies 

Extra Perks: referral bonus, recognition program, mentoring program 

#LI-KW2

#LI-HYBRID

Stay connected by joining our Talent Community.

We're more than just a company - we're a community Follow us on LinkedIn to see how we support and empower our employees and patients every day.  


Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.

Explore our website and learn more about our mission, our team, and the opportunities we offer. 

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