Associate, Global Customer Care, International Case Management

2 dni temu

Wrocław, Województwo dolnośląskie, Polska Smith+Nephew Pełny etat

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

The role of Associate, Global Customer Care, International Case Management is to execute customer cases received in various areas as assigned by local country teams on the Salesforce cloud platform. The task consists of receiving, handling, and adequately closing customer requests in a timely, customer-oriented manner and collaborating with all stakeholders to achieve the best possible handling time and quality.

What will you be doing?

  • Execution - Process customer cases received through the Salesforce service cloud assigned by the local team

  • Quality - Proactively contribute to improvements in case-solving accuracy, timeliness, and improvement topics

  • Actively participate in the optimization of the processes taking part in automation, improvement project, system changes or enhancements

  • Communicate actively with all collaborators to review workload, processes, concerns and resolve issues in the agreed model

  • Create and maintain country documentation SOPs in reaction to changes, updates, or issues that impact the existing processes or audit requirements

What will you need to be successful?

  • Education: Master's or bachelor's degree

  • Experience: 1-3 years of working experience (Order Management / Customer Service / CRM or SAP experience will be an asset)

  • Skills: communication, strong interest in project management, presentation skills

  • Languages: Proficiency in English (B2) and German (B2)

  • Nice to have: Excel / ERP / PowerPoint skills

You. Unlimited.

Inclusion + Belonging: committed to welcoming, celebrating and thriving on diversity, learn more about our Employee Inclusion Groups on our website 

Your Future: annual bonus, life insurance, company stock saving plan 

Work/Life Balance: paid volunteering hours, flexible approach 

Your Wellbeing: private health care with dental care package, multisport card/my benefit platform 

Flexibility: possibility of working in hybrid model 

Training: hands-on, team-customized, subsidies for language classes, certifications and postgraduate studies 

Extra Perks: referral bonus, recognition program, mentoring program 

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