Head IT Service Management

7 dni temu

Warszawa, Mazovia, Polska SIX Pełny etat 80 000 zł - 120 000 zł rocznie

Are you inspired to lead transformation while ensuring operational excellence? We are seeking a Head IT Service Management to join our IT Service Management (CIT-AOS) team in Warsaw, responsible for leading platform operations, steering the transition from BMC Helix to ServiceNow, and developing a high-performing ITSM team. Be part of a team that values reliability, innovation, and continuous service improvement.

What You Will Do

  • Lead BMC Helix and ServiceNow platform operations, ensuring availability, compliance, and resilience.
  • Oversee transition from BMC Helix to ServiceNow, driving roadmap execution with zero business disruption.
  • Build and coach a skilled team across ITSM disciplines, promoting automation and AI-enabled practices.
  • Partner with business and corporate stakeholders to align on standards, SLAs, and governance models.
  • Drive maturity in ITSM processes, ensuring measurable improvements in quality, speed, and cost.

What You Bring

  • Proven leadership in ITSM platform operations (BMC Helix and/or ServiceNow) and enterprise environments.
  • Strong transformation experience, ideally managing ITSM tool migration with minimal service interruption.
  • People leadership and coaching skills to build technical and process excellence across diverse teams.
  • Excellent stakeholder management, balancing operational needs and strategic alignment.
  • Needed Language Skills: English (fluent); German and Spanish are a plus.

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