Team Leader with Japanese

6 dni temu

Kraków, Lesser Poland ARCHE consulting Pełny etat 40 000 zł - 60 000 zł rocznie

Numer referencyjny: TL / NS

lokalizacja

małopolskie / Kraków

kategoria

Customer Service Team Leader SSC / BPO, Business Development Manager

O pracodawcy

It is a global company specializing in customer service and solutions that support the user experience. It offers services in the areas of communication, technical support, and digital transformation, combining modern technologies with a human-centered approach. The company's goal is to help organizations build lasting relationships with customers and increase customer satisfaction.

Responsibilities:
  • lead, coach, and manage the daily operations of a team of Business Development Representatives (BDRs),
  • drive the achievement of individual and team KPIs, including calls, meetings booked, pipeline growth, conversion rates, and quality metrics,
  • provide regular coaching, feedback, and performance reviews to develop the team's sales and communication capabilities,
  • collaborate with Sales and Marketing to refine lead generation processes and improve conversion outcomes,
  • analyze team performance data, prepare reports, and present actionable insights to senior management,
  • support recruitment, onboarding, and training of new BDRs,
  • monitor client interaction quality, ensuring compliance with company standards and maintaining professionalism,
  • act as the primary escalation point for operational or performance issues, ensuring timely resolution,
  • build and maintain a positive, accountable, and results-oriented team culture.
Requirements:
  • proven experience managing a sales, customer service, or IT support team,
  • demonstrated track record of achieving and managing KPI-driven results,
  • strong leadership, coaching, and motivational skills,
  • excellent communication skills in Japanese and English (written and verbal),
  • analytical mindset with the ability to interpret performance metrics and identify areas for improvement,
  • experience working cross-functionally with Sales and Marketing teams,
  • strong organizational and problem-solving skills,
  • ability to thrive in a fast-paced, target-oriented environment,
  • bachelor's degree or equivalent experience in Business, Management, or a related field.
Our client offers:
  • career growth opportunities in a global company with a supportive, people-first culture,
  • comprehensive training and mentoring programs in sales and customer experience,
  • private medical care through LuxMed (including dental and eye care with glasses reimbursement),
  • multisport Card and additional paid vacation days,
  • partial reimbursement for language courses and sales-related studies,
  • friendly, inclusive atmosphere, real development opportunities, and the chance to join a dynamic team in Krakow.

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