Customer Service Specialist with French
4 tygodni temu
Poznan
NR REF.: 1186544
Customer Service, French, SAP
Your new companyThe company is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world.
Your new roleProvide a best class level of customer service. Acts as interface between the customer and other company departments.
- Your goal is to enhance customer satisfaction and contribute to the company’s success.
- You achieve this by delivering high-quality products and services efficiently.
- Processing customer orders accurately in our SAP system, ensuring pricing compliance with existing contracts, and managing customer data.
- Additionally, we proactively engage with existing customers, provide comprehensive quotations, and promptly address any issues. Distributing updated product information and handling complaints effectively.
- You also manage customer consignment stocks, adhere to credit limits, and participate in special projects as required.
What you39ll need to succeedRequired Qualifications
- Customer service experience, preferably in a manufacturing environment
- Highly professional and service-orientated telephone manner with ability to liaise with customers and employees at all levels
- Team player
- Self-motivated
- Flexible
- Knowledge of SAP
- Fluent in English & French
- Annual bonus
- Hybrid work policy (3 days from the office, 2 days HO)
- Premium Medical Insurance (for employee & family members)
- Life Insurance (for employee & family members)
- Reimbursement for glasses for computer work
- Sports Card (Fit&More Package offers swimming pools, 4500+ sport-recreational facilities all over the country)
- Language Courses
What you need to do now
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