Service Desk Specialist with German

1 miesiąc temu

Poznan, Polska Deloitte CE BSC Rzeszów Pełny etat

about-project :
German speakers-we will provide you with the technical training which will help you succeed in the role. All you need is the language skills and a can do attitude.

responsibilities :
Delivering high-quality standard customer service;
Remote support for Deloitte’s employees regarding technical issues;
Contact with clients via incoming phone calls, self-service tickets and chats
Analysis and solving of the most common enquiries using step-by-step solutions provided to you;
Cooperation with IT specialist team to deal with more complex issues;
Continual service improvement, looking to help better the service, supporting others in doing and/or putting your own ideas and initiatives forward;
Grow and develop yourself – through the creation of individual developmental plans and with the support of peers;
Take ownership and manage problems to their successful resolutions.

requirements-expected :
Previous IT Customer Service experience;
Good command of MS Office;
Excellent communication skills;
Attention to detail and team-working skills;
Interest into Technology;
Excellent German verbal and written communication skills - minimum C1 level;
Very good English verbal and written communication skills - minimum B2 level;
Ability to work shifts (8-20);
Any specific education is not required – each application will be evaluated individually.

offered :
Stable job in a multinational company based on an employment contract;
Working in a flexible hybrid model - partially from home and the office;
Additional 2 paid days off and 2 days for charity activities;
Private medical care program, life, and travel insurance;
Access to various forms of recreational and social activities (MyBenefit, Multisport, bike rental, sports teams);
Onboarding plan from the first day of work and the Buddy Program - support from a dedicated coworker;
Friendly organizational culture (integration events, well-being and diversity & inclusion programs);
Wide development opportunities (individual career path, training in soft and technical skills, access to modern training platforms, including Udemy for Business, LinkedIn Learning).

benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
fruits
integration events
corporate sports team
coffee / tea
leisure zone
extra social benefits
employee referral program
additional paid 2 days off
2 days off for charitable activities

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