Senior Client Solutions Specialist

1 miesiąc temu

Warsaw, Polska Mercer Pełny etat

Mercer is seeking candidates for the following position based in the Warsaw office:

 

Senior Client Solutions Specialist 

Learn more about us:

Mercer, part of Marsh McLennan group, is a global HR consulting firm that advises clients on different aspects of human resources such as creating and managing remuneration systems and employee benefits, including employee insurance, healthcare, and retirement plans.  

What can you expect?

Client Solutions Specialist role is based in our Warsaw office in the Client Solutions Team. In this role youâll have a chance to develop and maintain day-to-day relationships with Mercerâs clients and consultants in the compensation & benefits area. Our organization is characterized by experienced and friendly managers, as well as open and diverse corporate culture. If you like genuinely multinational, multicultural and dynamic environment â this work offer is definitely for you.

What we offer:

  • Competitive salary including an attractive, flexible benefits package (private health care, life insurance, culture/sports card or a Multisport card, Mastercard lunch/shopping card, co-financing of foreign language classes, retirement plan and more)

  • International exposure â working with experts across the globe

  • Various opportunities for professional development and career growth ( i.e. VBA, R, Python as well as improve project management skills, communication & presentation skills, LEAN certifications)

  • Fixed term contract to March 2026 and possibilities to extend the cooperation after that

  • Development through real-life trainings and conferences with our business partners as well as through online platforms (LinkedIn Learning, Harvard Business Review, Leading Edge, edX, Udemy, Mercer Workday Learning)

  • Work/life balance culture and inclusive atmosphere through numerous Diversity & Inclusion actions

  • Hybrid model of work with flexible hours

  • Remote recruitment process

Your responsibilities:

  • Manage own portfolio of local clients in UK market

  • Provide support to clients with day to day queries around Mercer products, methodology and services

  • Manage the process of collection, verification and interpretation of compensation and policy data from clients

  • Deliver custom trainings, onboardings and Mercer tools demo for clients

  • Cooperation with internal consultants- providing product and sales support (sales presentations, product information, contacting clients etc.)

  • Prepare reports, presentations and analysis of compensation & benefits data for our clients

  • Continue knowledge development in field of compensation and benefits

Our requirements:

  • 3+ years experience in a comp & ben and/or customer support environment

  • Fluent written and spoken English (C1 minimum)

  • Attention to detail and problem-solving capabilities, assuming ownership of tasks and taking proactive approach to work

  • Proficient communication skills and ability to cooperate effectively across different levels of the organization (internally and externally)

  • Analytical skills and a good understanding of statistics

  • Proficient in MS Office (especially in Excel and PowerPoint); knowledge of advanced functions would be desirable

  • Availability for a full-time position (Monday-Friday, flexible 8-10 a.m. â 4-6 p.m.)

What makes you stand out:

  • Market research, HR or Compensation & Benefits area experience

  • Experience in working with large and complex numerical databases and the ability to understand how they function

  • Experience in improving processes/practical use of client success methodology

Please send your application in English. 

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercerâs more than 20,000 colleagues are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worldâs leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

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