Technical Support Specialist

2 tygodni temu


Warszawa, Mazovia, Polska Dentsply Sirona Poland Sp. Z O.o. Pełny etat

Responsibilities :

Be the 1st point of contact for remote support tasks including: issue assessment (obtain customer issue description and identify faulty component) troubleshoot digital issues (incl.


documentation) and carry out customer consultation via phone and Teamviewer assess technical installation feasibility & provide customer consultation Capture all technical and customer information in Siroforce Local, SFDC Able to analyze and identify and resolve all customer problems in an analytical fashion (e.g., using error trees) Able to implement next steps needed to resolve issues (Software support, Field Service Technician, Dealer partner or Bensheim C/S) Follow up on customer resolved issues Maintain library of technical information incl.

updating/creating error trees as part of the continuous improvement process Advise customer/wholesalers of spare parts to order Advise C/S of spare parts to order for Field Service Technicians Direct customers to further learning/educational resources Cascade sales opportunities to responsible sales person via SFDC Support promotional activities to relevant customers requirements-expected : Engineering degree or similar Previous experience in Technical Sales Support / Customer Service background or similar Good understanding of clinical workflows in practices Experience with digital equipment, CADCAM technology preferred Experience in dealing with customers Product and industry knowledge Ability to provide technical and customer service support Excellent local language skills + fluent English (spoken & written) - required

Microsoft Office:

Word, Excel and Power Point Contact Management Systems Internet and Email Applications Order Processing Systems Remote PC support software e.g.

Teamviewer Command prompt, Basic networking skills offered : An entrepreneurial work environment that encourages creativity and innovative ideas The opportunity to further grow your career in an international organization A market-leading company with an excellent image A varied and challenging job with personal responsibility A dynamic, result-oriented and collegial team benefits : private medical care life insurance integration events retirement pension plan corporate credit card parking space for employees pre-paid cards holiday funds birthday celebration employee referral program

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