![Sigma Software](https://media.trabajo.org/img/noimg.jpg)
Technical Support Specialist
2 tygodni temu
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If you want to start or continue your career in an international IT company, here we are. Our support team is growing and looking for new members to join and provide the best service for our customers.
We are looking for an experienced engineer who will start new projects and help with existing ones.
CUSTOMER
Our customer is a cyber security company founded in 2012 in the USA. The main product is the backbone of all products that protect enterprises from sophisticated bots. Today, it is possible to verify the humanity of more than 10 trillion interactions per week for some of the largest companies and internet platforms.
PROJECT
Global overview:
- More than 500 employees
- 3 Support Specialists on the Sigma Software side and TL in Israel
- Initial training is expected to take up to 3 months
- Business trips to Israel 2-3 times per year are necessary
- There is no fixed schedule
- 8-hour shifts, 40 working hours per week
- Night shifts are presence
- Shifts on Saturday and Sunday
- Provide 2-level technicalsupport on an out-of-office and weekend basis
- Analyze logs/graphs/dashboards, isolating data in Kibana
- Arrange cases, tickets, and request details in Salesforce
- Write/use queries to find data with BigQuery
- Communicate with customers and work on cases and alerts in Slack
- Communicate with other teams and share all information on the case in an organized and structured way due to all procedures
- 2+ years of experience in the technical support domain
- Experience with Kibana and BigQuery
- Basic knowledge of HTML & CSS
- Basic understanding of software architecture to provide help to customers
- Upper-intermediate+ / Advanced level of English
- Proactive, willing to take responsibility
- Readiness for night shifts
WOULD BE A PLUS:
- Basic cybersecurity knowledge - Proxy VS NAT, WAF vs Network Firewall, network security, VPN, CAPTCHAs, and captcha solvers
- Understanding threats – Scraping, ATO / BF, Scalping, AD fraud, click fraud
- Understanding of logs analysis, API, client-server model, Regex
Find even more open roles in Ethical Hacking, Pen Testing, Security Engineering, Threat Research, Vulnerability Management, Cryptography, Digital Forensics and Cyber Security in general - ordered by popularity of job title or skills, toolset and products used - below.
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