Customer Payment and Credit Services Specialist EMEA

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska Align Technology, Inc. Pełny etat

Join a team that is changing millions of lives.

Transforming smiles,changing lives.

AtAlign Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Ourdiverseand collaborativeteams are constantly pushing the boundaries of what's possible.

Ready to join us?

About this opportunity

Customer Payment and Credit Services is one of our critical teams at the company and we are looking for a Customer Payment and Credit Services Specialist colleague who will perform internal, as well as external, order to cash activities in order to provide operational/business support to external and internal customers for the company's products and services.

One of the main responsibilities of this role is to mitigate the given Credit Risk for Align Technology whilst enabling optimum business performance, within Align Technology's Global Policies and within the set the parameters of Align's Values.

Working together with regional Sales, Customer Success and Business Operations Teams in Poland, the regional EMEA HQ in Switzerland and the Global Shared Service Centre in Costa Rica, you will also analyse operational processes, establish escalation procedures and identify opportunities for service delivery improvements.

The location of your office will be Wrocław. We can offer a hybrid work model (2 HO days).

In this role, you will...

  • Securing on-time Customer payments and providing them with requested documents
  • Handling incoming and outgoing calls (internal as well as external)
  • Dealing with high volume of queries (via email, tickets, calls)
  • Daily contact with Sales Teams, Customer Payment and Credit Services Teams, SSC Costa Rica
  • Identifying held orders and taking appropriate actions and follow up
  • Allocating and clarifying payments and performing account reconciliations when required
  • Pro-actively managing the pre-due, dunning and overdue processes
  • Analyzing and follow up Payment Plans
  • Liaising with the third party collection agency

In this role, you'll need ...

  • Order to Cash experience (minimum 2 years)
  • Bachelor Degree in Finance or related area
  • Self-management and good organization skills
  • Assertive and knowing how to deal with difficult situations
  • Next to your native language, you are fluent in English and desirable German
  • Customer centric with strong negotiating skills in contact with customers
  • Motivated to broaden your knowledge and experience in all aspects of Order to Cash
  • Strong, Efficient communication and problem solving skills
  • SAP and Excel, knowledge of Salesforce, BI would be beneficial
  • Continues Improvement mindset, Implementing new procedures and efficiency gains

Sound like a good fit?

Great Click the "Apply" link to let us know you are interested. Not the right fit? Don't worry,Alignis quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

About Align

Align Technology is a publicly traded medical device company that istransforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners andOrthoCADdigital services. Did you know? Align is the world's largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of thethingsemployees say make Align Technology a great place to work.

We respect your privacy. Please reviewourApplicant Privacy Policiesfor additional information.

Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that everysmile isas unique asour employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a cultureof open-mindedness and compassion forallouremployees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.

#LI-AB1 #LI-Hybrid


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