Service Delivery Manager

2 tygodni temu


Warszawa, Mazovia, Polska Experis ManpowerGroup Sp. z o.o. Pełny etat

Your responsibilities:

  • Lead overall delivery performance of SaaS applications across BMG
  • Lead the end-to-end implementation of SAP Concur with the implementation partner
  • Follow ongoing projects related to your service and ensure operational readiness
  • Collaborate with key stakeholders to gather business requirements, identify pain points, and define project objectives for service rollout
  • Oversee the configuration and customization of SaaS solutions to align with business needs and ensure optimal functionality
  • Manage vendor support services, ensuring compliance with SLA and KPI
  • Manage the lifecycle of the service
  • Lead and execute incident, change, and problem management process
  • Act as an escalation point for Major Incidents and Issues that have breached SLAs.
  • Define and implement measures to oversee service quality, capacity, and availability, including monitoring and delivery reports
  • Assure effective communication and coordinate resolution of issues escalated from users, partners, and vendors
  • Ensure successful development and delivery of enhancements, improvements, changes, and projects
  • Proactively communicate and cooperate with stakeholders on incidents and service requests statuses, progress, and trends

Your profile:

  • Proven experience in service delivery management or a similar role, preferably in the IT or technology sector
  • Proven capability and experience inapplication support management preferably at an enterprise level
  • Strong project management skills with the ability to manage multiple projects simultaneously
  • Experience in managing technical teams, vendors, and partners
  • Knowledge of service delivery frameworks, such as ITIL, and experience implementing service management best practices
  • Demonstrable experience in SaaS and Cloud-related environments and technologies such as SaaS vendors, AWS, etc.
  • Excellent communication skills in English, Polish (desirable), and German (desirable)

Our offer:

  • Hybrid - Warsaw
  • Contract of Employment
  • Sport Card
  • Life insurance
  • Private Health insurance

#J-18808-Ljbffr
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