Change Manager with ITIL experience

2 tygodni temu


Kraków, Lesser Poland Experis ManpowerGroup Sp. z o.o. Pełny etat
  • Engage directly with senior engineers and service delivery managers to deploy in their customer environments.
  • Lead and coordinate change activities.
  • Lead Technical and Post-Implementation Review Boards.
  • Be accountable for all change activities including change coordination, documentation, impact analysis, risk mitigation, communications, and partner engagement.
  • Initiate, influence, and maintain effective relationships with and between key internal and external partners to proactively lead needs, expectations, mitigate risks and sophisticated issues to support Change Requests.
  • Document measures and metrics of technical changes throughout the change lifecycle.
  • Identify Continuous Service Improvement opportunities.
  • Represent Change Requests at Customer CAB meetings.
  • Ensure all team members follow the process in the testing and deployment of patches, upgrades, and new hardware and software.
  • Review the technical details of changes planned, providing first-line defense against improper change activities.
  • Make recommendations around continual service improvements around change management activities. Drive changes to processes and procedures to speed deployment while protecting the customer environment.

Ch ange Manager
100% Remote

Resposibilities:

  • Engage directly with senior engineers and service delivery managers to deploy in their customer environments.
  • Lead and coordinate change activities.
  • Lead Technical and Post-Implementation Review Boards.
  • Be accountable for all change activities including change coordination, documentation, impact analysis, risk mitigation, communications, and partner engagement.
  • Initiate, influence, and maintain effective relationships with and between key internal and external partners to proactively lead needs, expectations, mitigate risks and sophisticated issues to support Change Requests.
  • Document measures and metrics of technical changes throughout the change lifecycle.
  • Identify Continuous Service Improvement opportunities.
  • Represent Change Requests at Customer CAB meetings.
  • Ensure all team members follow the process in the testing and deployment of patches, upgrades, and new hardware and software.
  • Review the technical details of changes planned, providing first-line defense against improper change activities.
  • Make recommendations around continual service improvements around change management activities. Drive changes to processes and procedures to speed deployment while protecting the customer environment.
Requirements:
  • ITIL Foundations Certification
  • Solid grasp of ITIL framework and Change Management function
  • Experience with Excel and PowerPoint
  • ITIL Intermediate Certification
  • Experience delivering service reviews to senior leaders (nice to have)
  • Proven track record in leading conflicts and mediating to resolution (nice to have)
  • Exposure to tools like Service Now
We offer:
  • MultiSport Plus
  • Medicover
  • Generali life insurance
  • E-learning platform
  • Paid Referral Program
  • Remote work

Opis Firmy

High Touch Operations Manager with German

#J-18808-Ljbffr
  • change manager

    2 tygodni temu


    Kraków, Lesser Poland Estarta Poland Sp. z o. o. Pełny etat

    As a part of extending our partnership with Cisco Systems we are currently looking for a professional to take over the role of Change Manager at Cisco. Responsibilities Engage directly with senior engineers and service delivery managers to deploy in their customer environments.Lead and coordinate change activities.Lead Technical and Post-Implementation...

  • Junior Change Manager

    2 tygodni temu


    Kraków, Lesser Poland Experis ManpowerGroup Sp. z o.o. Pełny etat

    JUNIOR CHANGE MANAGER 100% REMOTE WORK B2B or UoP via Experis Responsibilities: Analyzing and assessing the impact of changes on the organization using the ServiceNow tool. Preparing and implementing communication strategies regarding changes, presented in PowerPoint. Developing detailed implementation plans and coordinating their...

  • Change Manager

    2 tygodni temu


    Kraków, Lesser Poland Cisco Pełny etat

    Who You'll Work With?Cisco Managed Services Change Management oversees the deployment of upgrades, features, patches, and new hardware/software to enhance customer networks. The team ensures controlled and stable deployment, averting unplanned outages.What You'll Do?Comply with customer agreements (SLO/SLA/commitments)Contribute to improving team...

  • Change Manager

    2 tygodni temu


    Kraków, Lesser Poland Cisco Systems, Inc. Pełny etat

    Cisco Managed Services Change Management governs the deployment of new upgrades, features, and patches as well as the deployment of new hardware and software to improve our customers' networks. Change Management ensures that deployment into the customer networks is a controlled and stable event, preventing unplanned outages and impact on the activities...

  • Change Manager

    2 tygodni temu


    Kraków, Lesser Poland Alten Polska Pełny etat

    Responsibilities : Responsible for all aspects of organizational change management (OCM) related to the software rollout programme.For different business functions, then plan and execute the OCM plan in a cross-functional manner and co-ordinate with focal points with the different business units and regions.Develop and implement business readiness...

  • Change Manager

    2 tygodni temu


    Kraków, Lesser Poland ALTEN Polska Pełny etat

    responsibilities :Responsible for all aspects of organizational change management (OCM) related to the software rollout programme.For different business functions, then plan and execute the OCM plan in a cross-functional manner and co-ordinate with focal points with the different business units and regions.Develop and implement business readiness...

  • Change Manager

    2 tygodni temu


    Kraków, Lesser Poland INFOLET SP. Z O.O. Pełny etat

    Our company is a global technology leader, with more than 180,000 people across 124 manufacturing facilities and 12 major technical centers worldwide. With a presence in 44 countries, we address mobility's toughest challenges through our deep software and systems integration expertise, delivering market-relevant solutions for our customers.As a Change...


  • Kraków, Lesser Poland ITDS Business Consultants Pełny etat

    Join us, and champion a culture of continuous improvementKrakow-based opportunity with the possibility to work fully remotelyAs a Technology Control Change Manager, you will be working for our client, a global banking institution, assisting in the efficient management of operational risk and control within the Chief Control Office (CCO).Your main...


  • Kraków, Lesser Poland Nexus Jobs Limited Pełny etat

    Job DescriptionFinance Change Business ManagerA global role within Finance Change supporting Wealth and Personal Banking (WBP) reporting to the Head of Finance Change.This is a key function within the central Finance Change team and the job holder will be supporting all Finance Change including Global, Regional, Country and sub-business.Support will also be...


  • Kraków, Lesser Poland HSBC Service Delivery Pełny etat

    Technologies-expected : Jira Clarity Design System about-project : This newly created role will lead on WPB Change Tooling product management of our JIRA, Clarity & Qliksense tools.The role involves high complexity due to the integration work required with the group managed Clarity tool and the WPB managed JIRA tool.The nature of this role will require the...


  • Kraków, Lesser Poland HSBC Technology Poland Pełny etat

    Your career opportunity The individual will be part of the Change Framework team within the Group Transformation Office.The Change Framework team is a multi-disciplinary team using agile methods and tools to maintain and enhance HSBC's approaches to managing change across the Bank.HSBC Change Framework is an internal digital platform that sets the global...


  • Kraków, Lesser Poland Rsb Ac Pełny etat

    Position OverviewWe are seeking an experienced Change Manager to oversee the lifecycle of all Change Requests, driving them from creation to closure in accordance with our Change Management process. This is a hybrid position based in Germany.Key Responsibilities Establish and Manage Change Management Process: Set up and manage the Change Management process...


  • Kraków, Lesser Poland State Street Pełny etat

    Your new role The Middle Office Change Manager is a client facing role within the Global Change Management team.Person will be responsible for directly liaising with both our leading external clients and internal business teams to co-ordinate, support and manage the delivery of changes for the client including the production of the impact assessment...


  • Kraków, Lesser Poland 7N Pełny etat

    Program Manager with BI experience Kraków Kraków, Lesser Poland Voivodeship, Polska 7Nis an agent for high-end IT professionals. For over 30 years of operation we have proven thata clear and transparent financial model, collaboration exclusively with experts in their respective fields, andtaking good careof them, comprise the best possible IT consulting...


  • Kraków, Lesser Poland EVIDEN an Atos Group Pełny etat

    Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries....

  • ITSM Practice Manager

    2 tygodni temu


    Kraków, Lesser Poland Peoplemore Pełny etat

    We are called People More because we treat our employees with respect, but also because the projects we work on are for people and should be easy and pleasant to use. We are technological, but we look at the bigger picture :)People More has been in existence for over three years and is an offshoot of one of the country's oldest interactive agencies -...

  • IT Service Manager

    2 tygodni temu


    Kraków, Lesser Poland Mindbox S.A. Pełny etat

    technologies-expected :AWStechnologies-optional :GitJenkinsNexusabout-project :The IT Service Manager is a named individual who has responsibility for the ongoing supply and support of the IT Services and provides a single point of contact for any inquiries related to provision of those services. From an organizational perspective, the ITSM must operate...


  • Kraków, Lesser Poland Cloudflight Pełny etat

    At Cloudflight, we're committed to making a digital difference.It's a difference that impacts businesses and society alike and one that's fueled by our passion for technology and our dedication to sparking the brightest ideas in ourselves and others.Together, with an experienced team of over one thousand brilliant people, we collaborate to create...

  • NET Project Manager

    2 tygodni temu


    Kraków, Lesser Poland RED Global Limited Pełny etat

    Senior .NET Project Manager / Poland Krakow, Hybrid / 12 months + / Start ASAPRate: $240-$280SharePoint, Api, .Net, OpenTextResponsibilities:Project Management:Lead and manage a team of production support personnel, including business analysts, developers, and specialists.Develop and implement project plans for enhancements to existing applications into the...

  • Change & Comms Lead

    2 tygodni temu


    Kraków, Lesser Poland HEINEKEN Pełny etat

    At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to "WOW" the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for...