change manager

2 tygodni temu

Kraków, Lesser Poland Estarta Poland Sp. z o. o. Pełny etat

As a part of extending our partnership with Cisco Systems we are currently looking for a professional to take over the role of Change Manager at Cisco.

Responsibilities

  • Engage directly with senior engineers and service delivery managers to deploy in their customer environments.
  • Lead and coordinate change activities.
  • Lead Technical and Post-Implementation Review Boards.
  • Be accountable for all change activities including change coordination, documentation, impact analysis, risk mitigation, communications, and partner engagement.
  • Initiate, influence, and maintain effective relationships with and between key internal and external partners to proactively lead needs, expectations, mitigate risks and sophisticated issues to support Change Requests.
  • Document measures and metrics of technical changes throughout the change lifecycle.
  • Identify Continuous Service Improvement opportunities.
  • Represent Change Requests at Customer CAB meetings.
  • Ensure all team members follow the process in the testing and deployment of patches, upgrades, and new hardware and software.
  • Review the technical details of changes planned, providing first-line defense against improper change activities.
  • Make recommendations around continual service improvements around change management activities. Drive changes to processes and procedures to speed deployment while protecting the customer environment.
Qualifications
  • Experience with Excel and PowerPoint.
  • ITIL Foundation certificate, Intermediate certification would be an advantage.
  • Solid grasp of ITIL framework and Change Management function.
  • Experience delivering service reviews to senior leaders.
  • Proven track record in leading conflicts and mediating to resolution.
  • Exposure to tools like Service Now.
Hiring organization

Estarta Poland Sp. z o. o.

Employment Type

Full-time, Contractor

IT

Job Location

#J-18808-Ljbffr

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