Senior Change Tooling Manager

2 tygodni temu

Kraków, Lesser Poland HSBC Service Delivery Pełny etat

Technologies-expected : Jira Clarity Design System about-project : This newly created role will lead on WPB Change Tooling product management of our JIRA, Clarity & Qliksense tools.


The role involves high complexity due to the integration work required with the group managed Clarity tool and the WPB managed JIRA tool.


The nature of this role will require the individual to lead on driving a step change in how WPB uses Change Tooling, including providing thought leadership to senior stakeholders & maintaining trusted working relationships with stakeholders at global, regional and market level.

The role-holder will work closely with other senior stakeholders across business and technology throughout the global matrix.

responsibilities :
To define, agree and manage the change tooling strategy and implementation activities for WPB.


Responsible for ensuring all new change requests from our 20+ value streams and central stewardship teams are processed effectively with clear requirements that align to our change tooling strategy.


Building a robust and effective BAU process to manage data migration from JIRA into Clarity on an ongoing basis, and working with our group colleagues to define and implement a longer term strategic solution.


Collaborating with group colleagues to build greater understanding of the value Clarity can bring to the WPB business and working with the WPB training team to build training programmes to ensure that these benefits are realized.


Being the subject matter expert on all aspects of change tooling across WPB, including the WPB change data model, the group change data model, the different tools that integrate into our core tooling spine, including Rally, Pioneer, GPDM, and in particular being an expert user of JIRA and Clarity to understand if WPB is effectively using the tools.


Leading a drive to improve utilization of our change tooling across WPB to help teams work faster, more efficiently and effectively with reduced orchestration overheads.

This role will work closely with the other members of the WPB Transformation team and Technology Portfolio Management team.

Be the primary point of contact/relationship manager for Change Tooling across our value streams at global and market-level. This will include building and maintaining relationships with Multi-Market, Regional & Country Heads of Value Streams, Heads of Transformation.

Business Architecture, Design, Customer, Product, Insight, Strategy & Marketing communities at Group & Regional levels.

requirements-expected : Have experience of at least one of JIRA & Clarity.


Written and spoken communication skills, an ability to communicate with impact, ensuring complex information is articulated and presented in a meaningful way to wide and varied audiences.


Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same with an ability to have positive, challenging interactions with Sub Value Stream teams across the business.

Experience and strong knowledge of project and change management.


Have tangible evidence of intellectual flexibility: highly analytical thinker, as well as a creative problem solver; ability to think strategically as well as operationally.

Be comfortable with fluidity, ambiguity and change.

Have experience of utilization & management of data analysis & visualization tools such as Qliksense or similar.

Significant experience of managing commercial or performance outcomes within an organisation.

offered :

Stable and interesting job in professional team with international exposure, Friendly and welcoming culture, focused on professional and personal development, Strong support in professional development of our people to enable them progressing their careers both locally and/or internationally, Consistent scope of responsibilities, Private health care, employees` benefits.


benefits :
sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance flexible working time integration events corporate sports team doctor's duty hours in the office retirement pension plan corporate library no dress code coffee / tea parking space for employees leisure zone extra social benefits employee referral program opportunity to obtain permits and licenses charity initiatives family picnics extra leave In-office gym

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