Technical Support Representative

2 tygodni temu


Centrum Wrocław, Polska STATSCORE Sp. z o.o. Pełny etat
STATSCORE

We are a leading global company that provides innovative products for the sports industry. We specialize in collecting, organizing, and delivering high-quality sports data to sports enthusiasts, media, and betting organizations, with the aim of enhancing the world of sports every day.

OUR PRODUCTS

Our in-house products are all sport-related, offering in-play live visualizations, sports statistics widgets, and raw data through our SportsAPI. We leverage cutting-edge technologies and best practices in software development to create these features.

JOIN OUR TEAM

We are looking for a technically skilled and customer-centric individual to fill the role of Technical Support Representative. You will be responsible for providing exceptional customer service and resolving complex technical queries related to our sports betting products. Your tasks will include troubleshooting technical issues, collaborating with the development team, and utilizing your expertise in JSON, XML files, and log analysis to ensure customer satisfaction.

YOUR RESPONSIBILITIES

  • Diagnose and resolve technical issues, providing detailed feedback.
  • Address customer inquiries related to betting platforms.
  • Analyze system logs to identify and solve issues.
  • Work with developers to report bugs and ensure resolutions.
  • Maintain records of technical issues and customer interactions.
  • Support customer needs based on product specifications.
  • Escalate complex issues and monitor resolution.
  • Identify patterns in support inquiries for improvement.
  • Meet key performance indicators for customer satisfaction.

REQUIREMENTS

  • Experience in technical support and issue resolution.
  • Proficiency in reading XML, JSON, etc.
  • Knowledge of HTTP API testing platforms.
  • Ability to analyze complex logs.
  • Strong communication and problem-solving skills.
  • Experience in a dynamic, cross-functional environment.
  • Effective organizational and time management skills.
  • Availability for flexible hours to support global customers.

ADVANTAGES

  • Proficiency in Korean, Chinese, Ukrainian, Spanish, or Portuguese.
  • Experience in sportsbook or trading.
  • Knowledge of programming or scripting languages.
  • Familiarity with CRM and ticketing systems.
TEAM & WORKING CONDITIONS
  • Performance bonus
  • Private medical care
  • Life insurance
  • Lunch and sport cards
  • Professional training, courses, and English language classes
  • Integration events and family picnics
  • Additional days off for birthdays and volunteer work
  • Employee referral program
  • Office activities and welcome pack
  • All necessary equipment provided
APPLICATION PROCESS

Two stages ahead: Screening and Second interview.


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