Customer Support Representative

4 tygodni temu


Wrocław, Polska Controlant Pełny etat

Customer Support Representative has great understanding of technology and analytical abilities as well as communication skills, is able to perform basic troubleshooting within internal systems and provide all necessary details and/or make requested changes. On the role the Representative should be contributing to the knowledge base and be aware that it’s a living document and that his/her addition will help the entire team to upskill and be sure that all procedures are up to date.Basic troubleshooting concerning problems with log-in, interface, devices, connectivity, reportsTicket handling (assigning, reassigning, follow up, prioritization, documentation, all according to KPIs)Assisting customers with administrative actions in the interface (per request): being able to perform actions and guide customersEscalating and forwarding the issues according to existing procedures to 2nd level of support or other teamsTicketing boards managementEnsuring quality standards are being adhered to and issues are being addressed and solved quicklyFollowing communication procedures, guidelines, and policies



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