Head of Customer Success

2 tygodni temu


Warszawa, Mazovia, Polska Livespace Pełny etat
Livespace Career Opportunity: Head of Customer Success

Are you a trailblazer in driving customer success strategies to ensure maximum benefits? Join us at Livespace and embark on a fulfilling journey to empower our customers with the best CRM experience.

Your Role:
  • Create and implement strategies to drive upsell opportunities and enhance customer satisfaction.
  • Own and optimize key metrics like churn and upsell to fuel growth in LTV and MRR.
  • Lead the client onboarding process for increased customer lifetime value.
  • Maintain customer success through a motivated team and modern tools.
  • Promote feature adoption through various channels.
  • Provide detailed reports to stakeholders on departmental progress.
Requirements:
  • 5+ years leading customer success teams.
  • Experience in SaaS industry and strategizing customer success.
  • Track record of improving customer success metrics.
  • Proficiency in process automation and English.
  • Exposure to international markets and SME clients.
Perks:
  • Competitive salary based on experience.
  • Monthly benefit budget for personal use.
  • Private health package and flexible work environment.
  • Supportive atmosphere for continuous learning and growth.
  • Opportunity to implement new ideas and initiatives.
  • Fun and collaborative work culture with diverse challenges.
Why Livespace?

Discover the top reasons to join our team:

  • Revolutionize CRM for our clients' success.
  • Enjoy autonomy and ownership in your work.
  • Embrace innovation and professional growth.
  • Experience stability and long-term career prospects.
Reporting to:

CEO

Seniority Level:

Head/Director

About Livespace:

Livespace empowers 1200+ global companies with innovative B2B sales solutions, focusing on SMB success through process automation and sales expertise.


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