Head of Customer Success
2 tygodni temu
Join us as the Head of Customer Success and drive strategies to maximize customer satisfaction.
Your Key Responsibilities:
- Develop strategies to optimize customer benefits.
- Ensure customers derive value from our application.
- Lead a team of 7 Customer Success professionals.
- Analyze metrics for improvements.
- Streamline client onboarding processes.
- Monitor key performance indicators.
- Oversee support and implementation.
Our Requirements:
- 5+ years leading customer success teams.
- Experience in SaaS.
- Track record in customer success.
- Proficiency in process automation.
- Fluency in English.
- Understanding of sales team dynamics.
- Experience with SMEs and foreign markets.
What We Offer:
- Competitive salary based on experience.
- Monthly benefit budget.
- Private health package.
- Flexible work environment.
- Continuous learning opportunities.
- Supportive and innovative workspace.
- Opportunity for growth and idea implementation.
- Fun and friendly team culture.
Good to Know:
All roles require completing a job-specific assignment.
We're excited to have you on board
Why Choose Livespace?
Here are 5 great reasons:
- Create a CRM that resonates with clients.
- Take ownership of your work.
- Room for experimentation and growth.
- Access to experts for continuous learning.
- Stability and growth opportunities.
CEO
Seniority Level:Head/Director
About Livespace:Livespace supports over 1200 companies globally in optimizing sales activities and fostering SMB success.
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