Head of Customer Success

2 tygodni temu


Warszawa, Mazovia, Polska Livespace Pełny etat
At Livespace, we empower SMBs to achieve predictable growth through our SaaS CRM.

Join us as the Head of Customer Success and drive strategies to maximize customer satisfaction.

Your Key Responsibilities:

  • Develop strategies to optimize customer benefits.
  • Ensure customers derive value from our application.
  • Lead a team of 7 Customer Success professionals.
  • Analyze metrics for improvements.
  • Streamline client onboarding processes.
  • Monitor key performance indicators.
  • Oversee support and implementation.

Our Requirements:

  • 5+ years leading customer success teams.
  • Experience in SaaS.
  • Track record in customer success.
  • Proficiency in process automation.
  • Fluency in English.
  • Understanding of sales team dynamics.
  • Experience with SMEs and foreign markets.

What We Offer:

  • Competitive salary based on experience.
  • Monthly benefit budget.
  • Private health package.
  • Flexible work environment.
  • Continuous learning opportunities.
  • Supportive and innovative workspace.
  • Opportunity for growth and idea implementation.
  • Fun and friendly team culture.

Good to Know:

All roles require completing a job-specific assignment.

We're excited to have you on board

Why Choose Livespace?

Here are 5 great reasons:

  • Create a CRM that resonates with clients.
  • Take ownership of your work.
  • Room for experimentation and growth.
  • Access to experts for continuous learning.
  • Stability and growth opportunities.
Reporting to:

CEO

Seniority Level:

Head/Director

About Livespace:

Livespace supports over 1200 companies globally in optimizing sales activities and fostering SMB success.


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