It Service Manager

2 tygodni temu

Gdańsk, Pomerania, Polska 7n Sp. Z O.o. Pełny etat

Technologies-optional : Jira Service Now about-project : Currently we are looking for IT Service Manager with ITIL certification who will join a team working on projects for our Client- leading global liner shipping company.

As a IT Service Manager you'll be responsible for those core ITIL Practices their strategic direction.


You will work across all the functional areas within the IT and ensure processes within your scope are defined, implemented, adhered to and aligned with business needs.


The office is in Gdansk and because of taking care of the good team spirit and integration between coworkers, the work is in a hybrid model.

Scope of remote work to be determined.

(Office visits could be once every two weeks, therefore candidates from the Tricity are preferred.) Possibility of 100% remote work.

responsibilities :
Creating and redesigning Change Enablement and Release & Deployment practices, effectively communicating and enforcing them across the IT organization Providing process guidance and training to both internal and external stakeholders, ensuring process compliance Driving process standardization and enforcing ITIL best practices Establishing process KPIs, producing regular reports for management, and driving continuous improvement Engaging in requirements engineering for ITSM enablement platforms, collaborating closely with technical teams for refinement, planning, testing, and production rollout Working with technical teams on service reviews and process KPIs Further developing and optimizing established practices, promoting automation, and digitalizing services Actively contributing to ITSM projects at both operational and strategic levels requirements-expected : University degree in IT or relevant professional experience in the IT sector Several years of experience in IT Service Management within an ITIL-driven corporate environment Proven track record of at least 5 years in Change Enablement and/or Release & Deployment process design, implementation, enforcement, and continuous improvement Good understanding of modern IT infrastructure and application architecture ITIL certification (Foundation is a must, advanced levels are advantageous)

Experience in applying ITIL practices in a Dev Sec Ops environment or part of an Agile/Dev Sec Ops transformation Experience with IT Service Management Platforms (Jira and/or Service Now preferred) Strong analytical skills with the ability to communicate effectively with both technical and business stakeholders Agile mindset with a high level of quality awareness, enjoying knowledge sharing, and confident in face-to-face and virtual collaboration Proactive, solution-oriented approach with a passion for implementing complex service management projects in an agile environment Fluent in English; German language skills are an advantage offered :
Financial transparency: the salary is: PLN PLN/h) + VAT Clear wage model.

7 N Consultants know exactly what's 7 N fee for its agent role on the project Professional development support.

We subsidize trainings, technical certificates, conference participation, and foreign language classes.

Our Career Development Program offers consultants advisory support in career planning.


Additionally, 7 N Consultants have the opportunity to participate in interpersonal skills training through the 7 N Secret Code 7 N Inspiration Team's support and an opportunity to join their ranks.


They are a group of 7 N Consultants who consistently and actively share their professional knowledge and expertise Cooperation with real experts – the average professional experience of a 7 N consultant is 10 years Comprehensive and personal project support from one of a 7 N Agent.

Priority regarding project continuity and quality Numerous each year) high-end events – both online and offline Healthcare, Benefit Multisport and life insurance subsidies regardless of cooperation model.

Access to Mindgram, a psychological support and professional development platform Professional and quality-oriented recruitment process led by the most experienced recruiters in the industry benefits : sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance

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