Senior IT Service Manager 24 Months Contract

2 tygodni temu

Gdańsk, Pomerania, Polska Belmont Lavan Ltd Pełny etat

we are looking for Senior IT Service Manager - Banking

You will be in close collaboration with other Service Managers, Product and Project Managers, Development Teams, Release Management, Managed Service Vendor and Business stakeholders across the Finance technology service area.

Working with skilled, international teams in a fast-paced and inspiring working environment, you will play a role in building the best Bank that serves the customers' changing needs.

At the company, exceptional customer experiences are driven by a team dedicated to leading in first-class service and operations. The dynamic work environment offers collaboration with skilled international teams in a bright, modern office setting. The lively and collaborative atmosphere provides ample opportunities for learning and growth as you advance your career.

What you'll be doing:

  • You will co-lead extensive IT service for business critical Capital Reporting area in accordance with ITIL and BizDevOps best practices.
  • You will cooperate closely in BizDevOps spirit with IT Development and Business teams responsible for changes and projects to ensure well prepared changes and new systems ready for IT operations and further maintenance.
  • You will safeguard on daily basis applications' operations, availability, continuity, security and compliance with internal and external requirements.
  • You will be co-responsible for incident, problem and change management, ensuring there high quality and timeliness in line with KPIs and SLAs.
  • You will oversee the external vendors and internal teams to ensure best of class service and smooth productional operations.
  • You will provide regular reports of the IT service.
  • You will drive internal communication across many stakeholders responding to their varying applications related queries.
  • You will coordinate work of Business and IT specialists on complex technical issues, guiding team in solving problems.
  • You will be involved in managing risks and in audits.
  • As an Application Management team member you will contribute to further improvement of application management processes aligned with company strategies, principles and frameworks.

You'll join and play a key role in driving further growth of Application Management strategies within the area and cross borders. The role is based in Gdańsk.

Who you are:

Collaboration. Ownership. Passion. Courage. These are the values that guide in being at best – and that you share.

The role requires someone analytical, structured, service oriented and a team player. Professional level of written and spoken communication in English, and experience in preparing reports, requirements and other documentation.

Your experience and background:

  • Bachelor's or higher degree in Information Technology/Computer Science/Economics or related field.
  • 2 years or more of previous service management and/or IT project management experience in multicultural international work environment.
  • Display a general understanding of modern and legacy IT landscape, including general orientation in the topics like data warehouses, ETL, databases, containerization, Snowflake, Python, Splunk, DataStage, mainframes, network, windows/Linux.
  • Good organizational skills and ability to coordinate complex initiatives.
  • Self-driven and oriented on achieving the goal overcoming obstacles.
  • Experience in stakeholder management and facilitation towards task completion.
  • Effective collaborator, sharing information and acting on tasks in an adaptable manner to meet all needs and requirements together with the team, with great communication and networking skills.
  • Dependable, well grounded, willing to speak up – even when it's difficult
  • Ability to adapt, respond to change and initiate action.
  • Certification with project management, ITIL, devops, agile methodology considered a plus.
  • •Knowledge of the Basel Capital Adequacy Framework considered a plus.

We offer:

  • Current support during our cooperation
  • Possibility to work in an international environment
  • Collaborative environment in Swedish organizational culture
  • Private medical care
  • Life insurance
  • Multisport
  • Teambuilding events

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