Service Quality Coordinator

2 tygodni temu

Łódź, Łódź Voivodeship, Polska Incubly Pełny etat
Service Quality Coordinator - FinTech / Crypto

Let's share our stories to get to know a bit better....We are business and technology enthusiasts constantly hungry for new challenges, self-, and others-development and nothing motivates us more than great software products and happy customers.

At Incubly, we believe that great people want to work with great people, so we started to build a company that will attract great minds and that we can achieve everything not feeling that we work, but just having fun....

Our mission is to mainly support tech companies and startups (scaleups) in fast and high-quality scale-up of their teams and boost their product development, testing, and deployment; so, we can succeed together.

We are currently working with a French company which is a leader in security and infrastructure solutions for cryptocurrencies and blockchain applications. It has a team of more than 400 professionals developing various products and services to safeguard cryptocurrency assets, including worldwide leading hardware wallets.

As a Service Quality Coordinator, you would be acting as a client advocate while working as part of the team which is running the service. You'll champion clients' interests to enhance satisfaction to build strong and long-lasting relationships.

Your daily responsibilities

Build it:

Define KPIs and functional requirements for dashboards, reporting systems and monitoring, so they would be able to track the quality of services. In particular for the incident and problem management

Manage reporting dashboards/systems and provide regular reports for the quality of the services running

Run periodical governance meetings with teams involved to coordinate and manage continuous improvement plan for service management: track action plan/its execution as determined in the result of root cause analysis

Manage continuous improvement of the incident and problem management processes and procedures in the role of the project manager: propose, implement, and monitor results for quality and effectiveness of the execution

Execute quality control of documents that outline incident post-mortems such as how to handle service failures.

Be part of the pool of 24/7 incident managers as part of the escalation path in support of prod engineers to facilitate the resolution plan, coordinate its execution and further manage the continuous improvement plan

We need you to have

Bachelor's degree in Computer Science, Engineering, or related field.

At least five years' experience working in an IT Service Management, or a similar role.

Strong knowledge of IT service management software including ITIL, SRE, and DevOps.

Experience working with IT systems and software such as JIRA, Confluence, Datadog, k8s, CDN(Cloudflare/Fastly)

Excellent communication and interpersonal skills to collaborate with tech teams and service providers effectively. This includes strong written and verbal communication skills

Ability to analyze a high volume of technical data and work in a fast-paced environment

Strong problem-solving, analytical, and time-management skills

Would be great if you have

Quickly learn new skills and technologies.

Work effectively with people across multiple organisational, functional, geographic and cultural boundaries, and a wide spectrum of technical and professional skills.

Work autonomously as and when required.

Knowledge of Web3 and Blockchain technology is a plus

Our Architecture and Technology Stack

Git, GitHub, GitHub Actions

AWS

Docker

Spinnaker/ArgoCD

Ubuntu

Jira, Confluence

IaC/Infrastructure as Code

Our offer

In addition to great company and challenging projects, we can offer much much more, i.e.

Knowledge sharing within our company

Agile and friendly atmosphere, non-violent communication, and full respect for diversity

Possibility to choose from onsite (in Lodz, Poland) or hybrid work (one day a week in our office in Łódź city centre)

Remuneration on B2B contract: PLN net/day

#J-18808-Ljbffr

  • Service Quality Coordinator

    2 tygodni temu

    Łódź, Łódź Voivodeship, Polska INCUBLY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etat

    Service Quality Coordinator - Fin Tech / Crypto Miejsce pracy: Łódź Technologies we use Expected Jira Confluence Datadog k8s About the project We are currently working with a French company which is a leader in security and infrastructure solutions for cryptocurrencies and blockchain applications.It has a team of more than 400 professionals developing...

  • Field Service Coordinator

    4 tygodni temu

    Łódź, Łódź Voivodeship, Polska Alfa Laval Pełny etat

    Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation, and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food, and the marine industry.We are now seeking a dynamic and organized Field Service Coordinator to join our team and help drive...

  • Field Service Coordinator

    1 miesiąc temu

    Łódź, Łódź Voivodeship, Polska Alfa Laval Pełny etat

    Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation, and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food, and the marine industry.We are now seeking a dynamic and organized Field Service Coordinator to join our team and help drive...

  • Field Service Coordinator

    2 tygodni temu

    Łódź, Łódź Voivodeship, Polska Alfa Laval Corporate AB Pełny etat

    Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation, and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food, and the marine industry.We are now seeking a dynamic and organized Field Service Coordinator to join our team and help drive...

  • Team Coordinator

    2 tygodni temu

    Łódź, Łódź Voivodeship, Polska Nordea Bank Pełny etat

    Would you like to be part of our Leadership Team in Transaction Monitoring & Sanctions Investigations (TMSI)? We are currently seeking a Team Coordinator / Team Leader in the TMSI Sanctions department to establish a solid leadership team for this area. In Nordea, we understand that exceptional customer experiences require a team that sets the pace in...

  • Team Coordinator

    2 tygodni temu

    Łódź, Łódź Voivodeship, Polska Nordea Bank Norge ASA Pełny etat

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Team Coordinator / Team Leader in TMSI Sanctions Job ID: 24085 Would you like to join our Management Team in Transaction Monitoring & Sanctions Investigations (TMSI)? We are now looking for a Team Coordinator / Team Leader in TMSI Sanctions to build up...

  • Team Coordinator

    2 tygodni temu

    Łódź, Łódź Voivodeship, Polska Nordea Bank Pełny etat

    Job ID: 24085 Would you like to join our Management Team in Transaction Monitoring & Sanctions Investigations (TMSI)? We are now looking for a Team Coordinator / Team Leader in TMSI Sanctions to build up a strong leadership team for TMSI area.In Nordea, we know that great customer experiences require a team that leads the way in first-class service and...

  • Team Coordinator

    4 tygodni temu

    Łódź, Łódź Voivodeship, Polska Nordea Bank Pełny etat

    Job ID: 24085 Would you like to join our Management Team in Transaction Monitoring & Sanctions Investigations (TMSI)? We are now looking for a Team Coordinator / Team Leader in TMSI Sanctions to build up a strong leadership team for TMSI area.In Nordea, we know that great customer experiences require a team that leads the way in first-class service and...

  • Team Coordinator

    2 tygodni temu

    Łódź, Łódź Voivodeship, Polska NORDEA Bank Abp SA Oddział W Polsce Pełny etat

    Team Coordinator / Team Leader in TMSI Sanctions Miejsce pracy: Łódź Your responsibilities What you'll be doing: Achieving the agreed business targets by executing business plans Engaging and motivating people you work with, to strengthen team deliveries throughout the whole value-chain Liaising closely with stakeholders from TMSI area Implementing and...

  • Program Coordinator

    2 tygodni temu

    Łódź, Łódź Voivodeship, Polska Fortive Pełny etat

    The Fluke Program Management Office is seeking a Program Coordinator to drive business growth by applying business system management skills and program management processes. Fluke is the world leader in professional electronic test tools and software; your programs will help keep the world up and running by developing and delivering rugged, reliable, and...

  • PMO Coordinator – Transformation Projects

    2 tygodni temu

    Łódź, Łódź Voivodeship, Polska Eurofins Pełny etat

    Job Description With a large-scale transformation projects planned across multiple Business Lines and ELEs in Poland and Baltics, Eurofins is looking for a PMO Coordinator. Successful candidate will join a new team we are putting in place to structure and support our transformation agenda. Your accountabilities will include: Administrative support...

  • Business Support Coordinator

    2 tygodni temu

    Łódź, Łódź Voivodeship, Polska Flint Group Pełny etat

    Scope of duties: Flint Group targets to increase its share of sales to Key Account (KA) customers. To do this the company has created the Global Key Account Team where the Business Support Coordinator will: Centralise and support the execution of price lists and tenders Execute defined sales processes and procedures to achieve operational targets or...

  • Credit Management Support, Coordinator

    2 tygodni temu

    Łódź, Łódź Voivodeship, Polska BFF Banking Group Pełny etat

    BFF Bank spa is a banking institution with a presence in the market for approximately 40 years, listed on the Italian Stock Exchange, and continuously growing and expanding. It is the largest specialized finance operator in Italy, as well as a leader in Europe in managing and disposing of non-performing commercial credit claims against Public...

  • Critical Tickets Coordinator

    2 tygodni temu

    Łódź, Łódź Voivodeship, Polska Bosch Pełny etat

    Job Description TAKS: Ensuring that activities within Incident Management process are being performed at a high level of quality and that they meet their associated Service Level Agreements and/or Operational Level Agreements Tracking and Escalating critical IT incidents according to the defined Service Levels Coordinating activities with IT teams...

  • Quality Specialist

    6 dni temu

    Łódź, Łódź Voivodeship, Polska Philips Pełny etat

    Job TitleQuality SpecialistJob DescriptionIn this role, you have the opportunity to make life betterLooking at the challenges the world is facing today Philips' purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.You are responsible for...

  • Service Process Manager

    2 tygodni temu

    Łódź, Łódź Voivodeship, Polska Fujitsu Pełny etat

    Main responsibility of a Process Manager is to manage process for Business Units, Customers and higher/lower level support functions in specific aspect of the ITIL process in Shared Service Management area. Process Manager is responsible for planning and coordination of all operational process related task and management of the Process Controllers and...

  • Service Process Manager

    2 tygodni temu

    Łódź, Łódź Voivodeship, Polska Fujitsu Limited Pełny etat

    Main responsibility of a Process Manager is to manage process for Business Units, Customers and higher/lower level support functions in specific aspect of the ITIL process in Shared Service Management area. Process Manager is responsible for planning and coordination of all operational process related task and management of the Process Controllers and...

  • Field Service Engineer

    2 tygodni temu

    Łódź, Łódź Voivodeship, Polska Danaher Pełny etat

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look. At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates...

  • Customer Service Advisor with Dutch

    2 tygodni temu

    Łódź, Łódź Voivodeship, Polska Capita Pełny etat

    Job Title: Customer Service Representative Company: Capita (Polska) Sp. z o.o. Description: What you'll be doing: Manage customer queries via calls, emails, and web forms, providing quality service consistently Meet daily service delivery targets promptly, maintaining professionalism Accurately log all interactions following expected...

  • Service Process Manager

    2 tygodni temu

    Łódź, Łódź Voivodeship, Polska Fujitsu Technology Solutions Sp. Z O.o. Pełny etat

    Service Process Manager - Change Management Technologies we use Operating system Windows About the project Main responsibility of a Process Manager is to manage process for Business Units, Customers and higher/lower level support functions in specific aspect of the ITIL process in Shared Service Management area.Process Manager is responsible for planning and...